Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sofia Benavides

Valrico,FL

Summary

Highly organized and personable individual with a positive and upbeat attitude. Strong communication skills for effective interaction with colleagues and clients. Solid foundation in office software and administrative tasks, including scheduling and document management. Committed to enhancing office efficiency and supporting team goals for seamless operations and overall success.

Overview

4
4
years of professional experience

Work History

Junior Bookkeeper

Rusa Trucking Inc
08.2020 - 07.2023
  • Created staff expense and reimbursement tracker in Excel.
  • Streamlined bookkeeping processes through the implementation of efficient systems and tools, reducing errors and saving time.
  • Enhanced financial decision-making by creating clear and concise reports for management review.
  • Maintained organized filing system for important financial documents, ensuring easy access and retrieval when needed.
  • Collaborated with senior bookkeeper to complete complex tasks such as tax filings, contributing to timely submissions and compliance with regulations.

Sales Associate

Aerie By American Eagle
11.2022 - 11.2023
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Sales Associate

Eyeglass World
04.2024 - 06.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Inbound Call Center Representative

Maximus Call Center
07.2024 - Current
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
  • Demonstrated strong problem-solving skills by resolving customer issues during first call.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
  • Recorded customer interactions, inquiries and comments in customer service database for traceability.

Education

Finance - Political Science

University of South Florida
12.2026

Skills

  • Performance metrics
  • Call handling techniques
  • Microsoft outlook, word, and Excel
  • Business Finance Understanding
  • Manage records
  • Customer service
  • Office administration
  • Verbal and written communication

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Inbound Call Center Representative

Maximus Call Center
07.2024 - Current

Sales Associate

Eyeglass World
04.2024 - 06.2024

Sales Associate

Aerie By American Eagle
11.2022 - 11.2023

Junior Bookkeeper

Rusa Trucking Inc
08.2020 - 07.2023

Finance - Political Science

University of South Florida

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Sofia Benavides