Sofia Benavidez
Shipping Lead
Inglewood,CA
Summary
Organized Shipping Clerk offers 2-year background creating shipping documents, pulling inventory, shipping, receiving and monitoring shipments. Hardworking and customer-oriented individual possessing strong communication. Well-versed in operating scanners, forklifts, dollies and scales.
Overview
7
7
years of professional experience
Work History
Shipping Lead
Clear Club
Inglewood, United States
09.2020 - Current
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Kept team on-task and operating according to tight schedules.
- Communicated between Customer Support Team.
- Ensuring orders are accurate before shipping.
- Shipping customers orders utilizing Shopify and Shippo.
- Scanning orders and order entry.
- Weekly inventory control
Customer Service Representative
Kelly Paper
Santa Monica, CA
01.2018 - 05.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Detailed oriented with customers orders (dimensions, sizes, and colors)
Logistics Supervisor
Harbor Freight Tools USA
Culver City, CA
04.2016 - 02.2019
- Planned, scheduled, and supervised operations to ensure logistics department run smoothly
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Supervised, trained and mentored employees.
- Customer focus
- Conducted cycle counts with accurate rating.
- Conducted forklift.
Education
High School Diploma -
Southern Eastern High School
City Of Los Angeles, CA09.2020
Skills
- Attention to Detail
- Workflow Planning
- Shipping Method Optimization
- Packing and Scanning
- Inventory Monitoring and Management
- Shipping and Receiving
- Team Goals
- Team Management
- Excel
Timeline
Shipping Lead
Clear Club
09.2020 - Current
Customer Service Representative
Kelly Paper
01.2018 - 05.2020
Logistics Supervisor
Harbor Freight Tools USA
04.2016 - 02.2019
High School Diploma -
Southern Eastern High School