Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sofia Benkert

Denver

Summary

Multi-faceted creative with management and teaching background. Adaptive and organized team-player with expertise in person to person relations and administrative excellence, culture development experience, with a passion for equity.

Overview

14
14
years of professional experience

Work History

Member & Visitor Services Representative

Denver Botanic Gardens
10.2022 - Current
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Completed training in membership sales, ticketing, and special event policies, opening and closing procedures, and proper cash-handling.
  • Provided customer service by selling tickets, memberships, and merchandise, answering questions and distributing information.
  • Responded to customer calls, complaints and requests, offering excellent support and tailored recommendations to address needs in Denver Botanic Gardens Resource Center.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.


Assistant Venue Manager, Admin & Payroll

Lighthouse Immersive Denver LLC
09.2021 - 09.2022
  • Recruited paid staff members to assist with event management.
  • Recruited, interviewed, oboarded and trained new staff members
  • Prepared and executed payroll using third-party payroll service Paylocity
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and venue.
  • Learned and operated proper use of technological equipment including 80 projectors with projection mapping, MBOX, Micca Specs, and AV.
  • Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
  • Developed relationships with new staff members, and assisted existing staff members in their career development
  • Keyholder
  • Developed bi-weekly schedules for 30 staff members
  • Assisted with public relations by participating in community events, which helped to draw in new business and patrons.

Yoga Instructor

Self-employeed
08.2020 - 09.2021
  • Maintained positive relationships with class members through personalized and knowledgeable service.
  • Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
  • Helped students of different abilities levels boost health with skill-adjusted classes.

Assistant Teacher

St. Aloysious Pre-Kindergarten
02.2015 - 08.2020
  • Created a loving, safe environment for children by establishing social, emotional, and physical growth through intentional teaching and play
  • Created detailed lesson plans aligned with clear age groups that were differentiated by content
  • Established a relationship with the parents by interacting with them before and after school, leading to higher attendance rates
  • Developed a curriculum that included reading, math and language arts, including self-control skills
  • Provided one-on-one and group-based learning support to maintain student progress and development.

Plant and House Sitter

Private Family
01.2018 - 03.2020
  • Cared for, watered, pruned, weeded garden plants on 1 acre of land.
  • Fed and watered animals and replaced dirty bedding and litter boxes.
  • Cared for houseplants by frequently watering during owners' absence.
  • Collected, forwarded or signed for mail, packages or home services.
  • Maintained lawn and outdoor property for house to appear “lived-in.”

Nanny

Private Family • Great Neck
05.2013 - 08.2018
  • Monitored performance of the child daily
  • Maintained a consistent level of service quality for cleanliness, communication with parents, and childcare
  • Provided transportation for 2 children to and from school and extracurricular activities
  • Provided ocassional overnight care

Lifeguard and Swim Instructor

Pierce Country Day Camp
05.2013 - 08.2016
  • Supervised 12-32 children ages 4-8 yrs during free swim
  • Created engaging lesson plans for age-appropriate swim lessons for groups of 5-15 children ages 4-8 yrs
  • Completed self performance reviews and training sessions
  • Communicated with parents effectively about their child's progress
  • Effectively made appropriate rescues to 2 children in distress/at risk of drowning
  • Provided first-aid to children in need.

Page

Great Neck Library
03.2010 - 02.2011
  • Placed books on proper shelves when returned to circulation.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Answered questions from patrons and helped to find desired materials.
  • Helped children select appropriate reading level library books.

Education

Associate of Arts - Art History

Nassau Community College
Garden City, NY
08.2019

Teacher Assistant Certification -

Nassau Community College
Garden City, New York

200 HR YT Certification - Yoga Therapy And Teacher Training

Sacred Paths
Mal Pais, Costa Rica

High School Diploma -

John L. Miller Great Neck North High School
Great Neck, New York
06.2015

Skills

  • Empathetic relations
  • Leadership Communication
  • Up to Date Adult, Child & Infant CPR and First Aid Certification
  • Microsoft Office
  • Google Suite
  • Management & Administrative Management
  • Event Planning
  • Payroll - Paylocity
  • Recruitment
  • Non-Violent Communication Training
  • Scheduling
  • UX Design

Timeline

Member & Visitor Services Representative

Denver Botanic Gardens
10.2022 - Current

Assistant Venue Manager, Admin & Payroll

Lighthouse Immersive Denver LLC
09.2021 - 09.2022

Yoga Instructor

Self-employeed
08.2020 - 09.2021

Plant and House Sitter

Private Family
01.2018 - 03.2020

Assistant Teacher

St. Aloysious Pre-Kindergarten
02.2015 - 08.2020

Nanny

Private Family • Great Neck
05.2013 - 08.2018

Lifeguard and Swim Instructor

Pierce Country Day Camp
05.2013 - 08.2016

Page

Great Neck Library
03.2010 - 02.2011

Associate of Arts - Art History

Nassau Community College

Teacher Assistant Certification -

Nassau Community College

200 HR YT Certification - Yoga Therapy And Teacher Training

Sacred Paths

High School Diploma -

John L. Miller Great Neck North High School

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