Sofia Betancur-Finnegan

Dairy Queen

10.2021 - 08.2024

Demonstrated strong communication skills within a team setting, facilitating efficient collaboration
Efficiently and accurately took orders and processed payments in a fast-paced drive-thru environment
Maintained a clean and organized workstation, including restocking supplies and sanitizing surfaces regularly
Participated in team meetings to discuss strategies for improving efficiency and productivity
Assisted in training new team members on company procedures and product knowledge
Efficiently processed cash, credit card, and mobile payments at the register, accurately handling transactions and providing change to customers
Demonstrated excellent customer service skills by greeting customers, answering questions, and resolving any issues or concerns in a friendly and professional manner
Collaborated with team members to efficiently handle high customer volumes during peak hours, ensuring that all customers received prompt and attentive service
Responsible for opening and closing procedures of the store, including preparing cash registers and securing the building
Ensured all products and displays were properly set up and arranged in the mornings for optimal customer experience.

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