Sofia Blanco Gonzalez
Spring,TX
Summary
Dynamic professional with a proven track record at Early Ivy Childcare, excelling in child safety and lesson planning. Demonstrated ability to foster social skills development and ensure health and safety, enhancing program quality. Skilled in office administration and HIPAA compliance, contributing to efficient operations and positive client experiences. A caring role model committed to continuous improvement and professional development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Daycare Teacher
Early Ivy Childcare
2023.08 - 2023.12
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Administered assessments for developmental milestones, identifying areas of growth or concern to address promptly.
- Incorporated music, art and literature into curriculum.
- Monitored classroom to verify safe and secure environment.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Contributed to improved program quality by participating in professional development workshops and training sessions.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
Insurance Verification Representative
RCA
2023.06 - 2023.08
- Conducted regular performance evaluations for team members, providing feedback on strengths and areas for improvement.
- Optimized resource allocation by assessing project requirements and assigning appropriate personnel.
- Resolved conflicts related to resource allocation quickly and professionally, ensuring minimal impact on project timelines.
- Implemented resource management software to centralize information and improve overall visibility into project progress.
- Maintained detailed records of all allocated resources, facilitating accurate reporting and forecasting for future projects.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient records with accurate, current insurance policy information.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
Front Desk Receptionist
Cole Pediatric Therapy
2022.05 - 2023.06
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Completed all tasks in compliance with company policies and procedures.
- Confirmed appointments, communicated with clients, and updated client records.
- Compiled information from files and research to satisfy information requests.
Team Member
Chick-fil-A
2020.06 - 2021.04
- Addressed and resolved customer complaints in polite and professional manner.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Spring High School
05.2022
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Office Administration
- Patient Registration
- HIPAA Compliance
- HIPAA Guidelines
- Electronic Medical Records
- Proficient in Software
- Insurance Claims
- Time Management
- Child Safety
- Cleaning and sanitation
- Lesson Planning
- Strong Work Ethic
- Health and safety
Certification
- Child Nutrition Program Operator Certification– For those managing child nutrition programs, offered by state departments and educational service agencies.
- Food Handler's Permit/License – Local Health Departments.
- Pediatric First Aid/CPR/AED - American Heart Association or American Red Cross.
- Basic Life Support (BLS) for Healthcare Providers - American Heart Association.
- EKG certification
Languages
Spanish
Native or Bilingual
Timeline
Daycare Teacher
Early Ivy Childcare
2023.08 - 2023.12
Insurance Verification Representative
RCA
2023.06 - 2023.08
Front Desk Receptionist
Cole Pediatric Therapy
2022.05 - 2023.06
Team Member
Chick-fil-A
2020.06 - 2021.04
Spring High School