Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Sofia Bottone

San Dimas,CA

Summary

Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.

Overview

12
12
years of professional experience

Work History

Receptionist/Doctor's Office Assistant

Cypress Animal Hospital
Covina, California
01.2021 - Current
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Managed appointment scheduling for veterinary services and consultations.
  • Answered phone calls and addressed client inquiries with professionalism.
  • Assisted veterinarians with administrative tasks during busy clinic hours.
  • Maintained accurate patient records and updated information in the system.
  • Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
  • Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
  • Trained staff members to perform work activities and use computer applications.
  • Communicated with customers, employees and vendors to answer questions and address complaints.

Receptionist

TLC Animal Hospital
Baldwin Park, California
02.2014 - 12.2019
  • Greeted visitors and directed them to appropriate personnel.
  • Managed multi-line phone system, screening calls and taking messages.
  • Scheduled appointments and maintained calendar for office staff.
  • Assisted with filing, data entry, and document organization tasks.
  • Provided excellent customer service by addressing client inquiries promptly.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Assisted with special projects assigned by management when required.
  • Managed company database and ensured the accuracy of contact information.
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels.
  • Participated in emergency response drills and maintained knowledge of safety procedures.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.

Education

Associate of Arts -

Mt. San Antonio College
Walnut, CA
12-2026

Skills

  • Customer service
  • Data entry
  • Appointment scheduling
  • Record keeping
  • Team collaboration
  • Emotional intelligence
  • Conflict resolution
  • Office administration
  • Basic accounting
  • Billing, payments, and invoicing
  • Clinical software systems and Microsoft Office
  • Calm demeanor
  • Phone etiquette
  • Multi-line phone system operation

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Receptionist/Doctor's Office Assistant

Cypress Animal Hospital
01.2021 - Current

Receptionist

TLC Animal Hospital
02.2014 - 12.2019

Associate of Arts -

Mt. San Antonio College

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