Sofia Bovenga
Methuen,MA
Summary
Compassionate Nursing Assistant with experience in providing support to nursing staff and delivering high-quality care to patients. Skilled in performing vital sign checks, assisting with daily living activities, and ensuring a clean and safe environment for all patients. Demonstrated ability to improve patient satisfaction through empathetic communication and efficient resolution of concerns.
Overview
2026
2026
years of professional experience
Work History
Health Unit Coordinator
D’Youville Senior Care
Lowell, MA
2025 - Current
- Coordinated patient admissions, transfers, and discharges to ensure smooth operations.
- Managed medical records and documentation for accuracy and compliance with regulations.
- Scheduled appointments and coordinated communication between healthcare providers and patients.
- Implemented process improvements to enhance workflow efficiency within the unit.
- Assisted nursing staff in managing patient needs and responding to inquiries promptly.
- Trained new staff on unit protocols and electronic health record systems for seamless integration.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
Certified Nursing Assistant
D’Youville Skilled Nursing & Rehab Facility
Lowell, Massachusetts
01.2023 - Current
- Observed and reported unusual symptoms and changes to charge nurse.
- Conducted patient education on health maintenance and disease prevention.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Turned and repositioned bedridden patients to prevent bedsores.
- Answered call lights promptly and responded to patient needs accordingly.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Answered patient call signals and signal lights to determine patients' needs.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Planned and served meals and snacks to patients according to prescribed diets.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Supported non-ambulatory residents in range of motion exercises.
- Reported changes in patient condition to registered nurse or physician.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Cafe Barista
Mr. Gelato Cafe
Andover, Massachusetts
06.2019 - 03.2020
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Greeted guests with pleasant smile and superior customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Kept records of sales transactions for accurate accounting purposes.
- Provided excellent customer service by anticipating needs quickly.
- Collected payments and provided accurate change.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Maintained cleanliness of cafe area including counters, tables and floors.
Education
Some College (No Degree) - Psychology
Worcester State University
Worcester, MAPre-Nursing Track - Health
Manchester Community College
Manchester, NHSkills
- Conducting intakes
- Documenting behaviors
- Monitoring fluids
- Vital sign recording
- Patient-focused care
- Observing responses
- Dementia and Alzheimer's care
- End-of-life care
- Mobility assistance
- Calm and level-headed under duress
- Electronic charting
- Patient relationship building
- Patient care
- Collecting vital signs
- Maintaining privacy
- Reliable team player
- Critical thinking
- Records management
- Paperwork processing
- Patient scheduling expertise
- HIPAA compliance
- Healthcare software
- Stress management techniques
- Emergency response support
- Medical terminology proficiency
- Unit reception
- Chart assembly
Education and Training
true
Languages
Italian
Limited Working
Timeline
Certified Nursing Assistant
D’Youville Skilled Nursing & Rehab Facility
01.2023 - Current
Cafe Barista
Mr. Gelato Cafe
06.2019 - 03.2020
Some College (No Degree) - Psychology
Worcester State University
Pre-Nursing Track - Health
Manchester Community College
Health Unit Coordinator
D’Youville Senior Care
2025 - Current