Sofia Brahe

Nashville,TN

Summary

Dynamic and results-driven professional with a warm demeanor and strong conflict resolution skills, honed at Trader Joe's. Proven ability to enhance customer experiences and foster team collaboration, while effectively managing cash handling and maintaining workplace efficiency. Exceptional communicator and team player, committed to delivering outstanding service and innovative solutions in fast-paced environments.

Overview

years of professional experience

Work History

Crew Member

Trader Joes

Long Beach, CA

05.2023 - 07.2025

Maintained an organized workspace to enhance operational efficiency..
Provided exceptional customer service in a fast-paced retail environment.
Educated customers about products and promoted Trader Joe's brand values.
Collaborated with team members to ensure smooth daily operations.
Supported training of new crew members on store procedures and policies.
Performed cashier duties such as taking orders, collecting payments, and providing change.
Resolved customer complaints professionally to ensure satisfaction.
Executed opening and closing tasks, including workstation setup and supply restocking.
Checked expiration dates on products before serving customers.
Performed cashier duties, processed orders, and managed transactions accurately.
Delivered exceptional customer service to foster a welcoming environment for guests.
Stayed informed on store policies related to payments, returns, and exchanges.
Collaborated with team members to achieve objectives and meet project deadlines.

P.S.

Boosterthon Funrun

Anaheim, CA

10.2024 - 05.2025

Executed construction and teardown of event materials in a timely, safe manner.
Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
Contributed innovative ideas to enhance team performance and overall outcomes.
Coordinated with school administration to ensure the safety and well-being of all attendees.
Fostered a fun, high-energy environment for participants and coworkers alike.
Performed daily duties accurately and efficiently, maintaining high standards of service.

Hostess

Strawberry Farms Golf Course

Irvine, CA

09.2022 - 03.2023

Resolved guest issues (within allowed scope), and relayed higher profile matters to manager on duty for further actions.
Promoted business loyalty by fostering positive customer relationships.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Opened and closed seating sections according to volume of guests.
Answered customer questions about hours, seating, and menu information.

Education

High School Diploma -

University High School