Sofia Brydges

●Manage client relationships for multiple national lighting projects totaling over $2.5M

annually, ensuring on-time delivery while maintaining exceptional customer satisfaction

●Collaborate with cross-functional teams to execute solutions that meet exacting client

specifications, resolve technical conflicts, and exceed customer expectations

●Build strategic partnerships with suppliers and design professionals, creating synergies that

elevate service quality and streamline resource allocation

●Create standardized documentation and reporting processes, increasing team efficiency

and communication clarity with clients

●Proactively anticipate and resolve challenges before they impact customer experience or

delivery timelines

●Improved customer retention by 28% through enhanced service and follow-up processes

across three-state territory

●Enhanced customer satisfaction by proactively collaborating with product teams to improve

features based on client feedback

●Cultivated key relationships with architects and contractors across three states, translating

market insights into service improvements that directly enhanced customer satisfaction

●Managed $1.9M client pipeline while consistently exceeding targets through strategic

account development and relationship cultivation

Led team of 9 customer service representatives to achieve $30M annual revenue,

establishing key client relationships and securing competitive bids through strategic pricing

optimization

Achieved a 32% increase in customer satisfaction scores, successfully maintained

service-level KPIs across all client accounts

Recognized by management for exceptional leadership during a company-wide service

transformation initiative

Fostered team growth through personalized mentorship programs, enhancing productivity

while developing strong industry knowledge via educational partnerships

Analyzed market trends to refine service offerings, resulting in successful competitive bid

acquisitions and strengthened client retention rates

Orchestrated cross-departmental initiatives to streamline service delivery, enhancing

operational efficiency while maintaining exceptional client satisfaction

Developed and implemented standardized customer service protocols that improved

response times and resolution rates

Orchestrated operational excellence across multiple cinema locations, serving over 2 million

guests yearly with exceptional service standards

●

Pioneered comprehensive staff development programs for over 100 employees that

transformed service standards, resulting in measurable improvements in customer

retention and positive feedback

●Led cross-functional teams through operational challenges, implementing systematic

solutions that enhanced customer experience●

Fostered an environment of teamwork and accountability, mentoring staff members to

advance into leadership roles while maintaining exceptional service stand

●Taught undergraduate courses in Marketing to classes of up to 35 students, consistently

receiving high course evaluation scores

●Assessed and improved student performance through constructive feedback and tailored

support

●Mentored students on academic and career development, demonstrating strong relationship-building and communication skills