Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sofia Busso

Nokomis

Summary

Dynamic and customer-focused professional with experience at British Open Pub, excelling in customer service, and team collaboration. Proven ability to manage seating arrangements and enhance guest experiences, while maintaining health standards. Adaptable and skilled in telephone reception, ensuring efficient communication and satisfaction in fast-paced environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Host

British Open Pub
Venice
08.2024 - 07.2025
  • Answered phone calls and provided information on menu items, specials and operating hours.
  • Used POS system to input reservations and orders.
  • Greeted guests upon arrival and escorted them to their tables.
  • Trained new hostesses on restaurant procedures and policies.
  • Assisted bussers and servers in cleaning and setting up tables for turnover with appropriate tableware.
  • Collaborated with management in planning events or promotions held at restaurant.
  • Maintained overall cleanliness of the restaurant.
  • Communicated with kitchen staff about wait times for open tables or large parties.
  • Performed opening and closing duties such as turning on lights, preparing outdoor seating areas and locking doors.
  • Coordinated seating arrangements to optimize station rotations for walk-ins and reservations effectively.
  • Actively participated in team meetings to discuss ways of improving overall guest experiences.
  • Addressed customer concerns or complaints professionally and promptly.

Front Service Clerk

Publix
Nokomis
10.2023 - 08.2024
  • Bagged items using proper techniques and loaded purchases into carts for customers.
  • Returned misplaced merchandise and placed items in proper locations.
  • Collected shopping carts from parking lot and returned them to designated areas inside store.

Education

High School -

Venice Senior High School
Venice
05.2025

Skills

  • Team-player mentality
  • Professional appearance
  • Reservations
  • Effective time management
  • Takeout order processing
  • Customer service
  • Seating arrangements
  • Adaptable to change
  • Health standard

Certification

Food safety and restaurant safety regulations

Timeline

Host

British Open Pub
08.2024 - 07.2025

Front Service Clerk

Publix
10.2023 - 08.2024

High School -

Venice Senior High School

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