Summary
Overview
Work History
Education
Skills
Volunteer Experience
Hobbies and Interests
References
Timeline
AssistantManager

Sofia Caballero

Visalia,CA

Summary

Driven to help business leaders implement and enforce successful policies promote service and operational excellence. Highly experienced with Fresno Pacific University best practices and regulatory requirements. Excellent financial sense, operations knowledge and leadership skills.

Overview

2
2
years of professional experience

Work History

Assistant to the Director of Operations

Fresno Pacific University
Visalia, CA
08.2023 - Current
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Executed and optimized operational responsibilities to promote seamless delivery of services.
  • Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
  • Interpreted and explained work procedures and policies to brief staff.
  • Developed and implemented standard operating procedures to ensure efficient workflow.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Ensured compliance with all safety regulations in the workplace.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Developed strong relationships with customers through excellent customer service practices.

Evening Operations and Customer Care Specialist

Fresno Pacific University
Visalia, CA
06.2022 - 07.2023
  • Provided training and guidance to staff on operational procedures, policies, and regulations.
  • Assessed company operations for compliance with safety standards.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
  • Collaborated with other departments to develop solutions that addressed operational issues across the organization.
  • Coordinated resources and personnel to complete projects on time and within budget constraints.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Worked closely with human resources to support employee management and organizational planning.
  • Maintained positive working relationship with fellow staff and management.
  • Managed vendor relationships by negotiating contracts and monitoring service delivery levels.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Identified needs of customers promptly and efficiently.

Education

Bachelor’s in criminology -

Fresno Pacific University
12-2022

Associates in Administrative Justice -

College of the Sequoias
05.2019

Skills

  • Client relationship management (CRM)
  • Computer skills including, but not limited to using databases, use of Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Bilingual (English/Spanish)
  • Ability to speak with clients one on one and to speak to large groups of people which may include public presentations and facilitating workshops
  • Excellent discernment and ability to problem solve
  • Ability to multi-task
  • Exemplary customer service skills
  • Strong organizational and interpersonal skills
  • Effectively cope with stressful situations and be solutions oriented
  • Policy Enforcement
  • Performance Tracking
  • Purchasing and Planning
  • Employee Supervision
  • Operational Planning
  • Business Development
  • New Employee Hiring
  • Budget Administration

Volunteer Experience

  • South Valley United Soccer Club, Visalia, CA, Concession Stand Operations, 09/2015, 10/2019, Concession operations, Customer service, Money handling and deposits, Scheduling, Inventory
  • St Anthony of Egypt Mission, Farmersville, CA, Catechist Volunteer Aid, 08/2016, 04/2019, Classroom Organization, Providing one-on-one assistance to students with special needs, Prayer Rehearsal for Communion, Assisting the father and sisters with presentations, setting up events, and volunteering in the food stand.

Hobbies and Interests

  • Community Involvement
  • Advocacy and Community Organization
  • Travel
  • Outdoor Activities

References

References available upon request.

Timeline

Assistant to the Director of Operations

Fresno Pacific University
08.2023 - Current

Evening Operations and Customer Care Specialist

Fresno Pacific University
06.2022 - 07.2023

Bachelor’s in criminology -

Fresno Pacific University

Associates in Administrative Justice -

College of the Sequoias

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Sofia Caballero