Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sofia Calles

Orlando,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Food and Nutrition Supervisor

Advent Health Orlando
07.2023 - 05.2024
  • Maintained a safe working environment by enforcing strict adherence to workplace safety guidelines.
  • Optimized food production processes, streamlining operations while maintaining quality standards.
  • Took initiative to solve problems and recommended improvements to hospital food service procedures and interdepartmental processes.
  • Completed food and physical safety audits to verify health and well-being of staff members and patrons.
  • Led a team of kitchen staff to achieve efficient workflow and maintain high standards of cleanliness.
  • Cash handle.
  • Assisted on tray line and prepared trays according to prescribed diets and patron requests.

New Patient Referral Coordinator Manager

Kool Smiles Dental
06.2018 - 12.2023
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally.
  • Continually sought opportunities for professional development by attending conferences, workshops, and seminars relevant to my role as New Patient Referral Coordinator.
  • Developed strong relationships with referring physicians, fostering trust and encouraging ongoing collaboration.
  • Conducted regular audits of referral files, identifying areas for improvement and implementing corrective actions as needed.
  • Collaborated with clinical staff to coordinate appropriate services based on individual patient needs.

Medical Receptionist /Translator and Interpreter

Three Lower Counties Community
01.2014 - 05.2018
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.

Education

High School Diploma -

Madre Matilde
Caracas , Venezuela

Bachelor of Science - Human Resources Management

Perdue University
Illiopolis, IL

Associate of Arts - Medical Coding And Billing

Dawn Career Institud
Wilmington, DE
07-2011

Skills

  • Scheduling staff
  • Referral coordination
  • Educational materials preparation
  • EMR management
  • Problem-solving
  • Teamwork and collaboration

Languages

Spanish
Full Professional

Timeline

Food and Nutrition Supervisor

Advent Health Orlando
07.2023 - 05.2024

New Patient Referral Coordinator Manager

Kool Smiles Dental
06.2018 - 12.2023

Medical Receptionist /Translator and Interpreter

Three Lower Counties Community
01.2014 - 05.2018

High School Diploma -

Madre Matilde

Bachelor of Science - Human Resources Management

Perdue University

Associate of Arts - Medical Coding And Billing

Dawn Career Institud

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Sofia Calles