Sofia Calles
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Food and Nutrition Supervisor
Advent Health Orlando
Orlando, FL
07.2023 - 05.2024
- Maintained a safe working environment by enforcing strict adherence to workplace safety guidelines.
- Optimized food production processes, streamlining operations while maintaining quality standards.
- Took initiative to solve problems and recommended improvements to hospital food service procedures and interdepartmental processes.
- Completed food and physical safety audits to verify health and well-being of staff members and patrons.
- Led a team of kitchen staff to achieve efficient workflow and maintain high standards of cleanliness.
- Cash handle.
- Assisted on tray line and prepared trays according to prescribed diets and patron requests.
New Patient Referral Coordinator Manager
Kool Smiles Dental
Salisbury, MD
06.2018 - 12.2023
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Continually sought opportunities for professional development by attending conferences, workshops, and seminars relevant to my role as New Patient Referral Coordinator.
- Developed strong relationships with referring physicians, fostering trust and encouraging ongoing collaboration.
- Conducted regular audits of referral files, identifying areas for improvement and implementing corrective actions as needed.
- Collaborated with clinical staff to coordinate appropriate services based on individual patient needs.
Medical Receptionist /Translator and Interpreter
Three Lower Counties Community
Salisbury, MD
01.2014 - 05.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Education
High School Diploma -
Madre Matilde
Caracas , VenezuelaBachelor of Science - Human Resources Management
Perdue University
Illiopolis, ILAssociate of Arts - Medical Coding And Billing
Dawn Career Institud
Wilmington, DE07-2011
Skills
- Scheduling staff
- Referral coordination
- Educational materials preparation
- EMR management
- Problem-solving
- Teamwork and collaboration
Languages
Spanish
Full Professional
Timeline
Food and Nutrition Supervisor
Advent Health Orlando
07.2023 - 05.2024
New Patient Referral Coordinator Manager
Kool Smiles Dental
06.2018 - 12.2023
Medical Receptionist /Translator and Interpreter
Three Lower Counties Community
01.2014 - 05.2018
High School Diploma -
Madre Matilde
Bachelor of Science - Human Resources Management
Perdue University
Associate of Arts - Medical Coding And Billing
Dawn Career Institud