Sofia Campeau
New Boston,MI
Summary
Accomplished Enterprise Account Portfolio Manager with a proven track record at Allied Universal Security - Ford Motor Company, specializing in fire and safety training, risk assessments, and OSHA compliance. Expert in project management and training delivery, significantly enhancing workplace safety and operational efficiency. Demonstrates exceptional leadership and strategic planning abilities, ensuring rigorous safety standards are met across multiple sites.
Overview
23
23
years of professional experience
Work History
Enterprise Accounts Portfolio Manager
Allied Universal Security - Ford Motor Company
2011.07 - Current
- Complete building Risk and Safety Assessments, Ford Land buildings
- Implemented robust compliance measures to adhere to regulatory requirements while managing client assets effectively.
- Participated in internal committees focused on improving firm-wide policies, leading discussions on best practices in portfolio management.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Designed and maintained financial models to identify and measure risks.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Conducted investigations for safety, fire and medical incidents
- Trained employees in most current safety regulations and practices in effort to prevent mishaps and promote overall safety
- Strengthened client relationships, conducting regular meetings to review portfolio performance and address concerns.
- Enhanced portfolio performance by implementing effective investment strategies and risk management techniques.
Account Manager
Allied Universal Security - Ford Motor Company
2008.07 - 2011.07
- Facilitate fire and safety training for shift supervisors and 60+ officers
- Schedule and train Ford employees on Emergency Response
- Ensure implementation of all security, safety policies and procedures
- Monitor facilities for environmental safety hazards, fires and thefts. Observe and report security and safety violations
- Facilitate all fire bulletins and testing of fire equipment
- Maintain and document safety and fire equipment inspections in accordance with National Fire Protection Association, Ford Fire Bulletins and OSHA Compliance
- Schedule, track and train with UAW trades: Confined Space, SCBA and Incipient Fire classes
- Managed safety and security of location to prevent intrusion, criminal activity, vandalism and injuries to workers
- Conducted investigations for safety, fire and medical incidents
- Conduct monthly safety meetings
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
Site Manager
Guardsmark Security - Ford Motor Company
2005.07 - 2008.07
- Evaluated employee skills and safety knowledge regularly, providing hands-on training and mentoring
- Maintain and document safety and fire equipment inspections in accordance with the National Fire Protection Association, Ford Fire Bulletins and OSHA Compliance
- Schedule, track and train with UAW trades safety, confined space training, SCBA, and incipient fire class
- Monitor and document environmental safety hazards, fires, and thefts
- Conduct monthly safety meetings
- Observe and report security and safety violations
- Conducted investigations for safety, fire and medical incidents.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Oversaw all daily office operations and equipment maintenance.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Evaluated performance metrics to identify areas for improvement in both individual employee performance and overall project management strategies.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Implemented cost-saving measures, identifying areas for improvement in material procurement and labor utilization.
- Facilitated stakeholder meetings to align project objectives with business goals, ensuring expectations were met or exceeded.
- Enhanced client satisfaction by delivering projects that consistently met specifications and quality standards.
- Improved team productivity with targeted coaching and performance monitoring.
- Maintained compliance with all regulatory requirements, conducting regular site inspections and audits.
- Cultivated team-oriented environment, encouraging open communication and collaboration among staff.
- Conducted comprehensive training programs for new hires, ensuring high level of competency and adherence to safety standards.
- Enhanced site safety protocols, significantly reducing incident rates through rigorous enforcement and training.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Shift Supervisor
Ford Motor Company
2001.04 - 2005.07
- Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action
- Responded to any emergencies as instructed and with utmost efficiency
- Conducted investigations into incidents and reported on findings
- Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and safety hazards
- Developed safety training procedures and documented into manuals for distribution to all staff members
- Maintain and document safety and fire equipment inspections in accordance with, National Fire Protection Association, Ford Fire Bulletins and OSHA Compliance
- Conduct monthly safety meetings
- Annual emergency response training and drills for employees, managers and executives
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed staff hiring, training and supervision.
- Implemented policies and standard operating procedures for continuous improvement.
Education
Business Management
Wayne Community College
Taylor, MIFire Prevention And Safety Technology
Michigan State University
Dearborn, MISkills
- Training program development
- Project Management
- Site analysis
- Training delivery
- Monthly safety audits
- Safety incident reports
Timeline
Enterprise Accounts Portfolio Manager
Allied Universal Security - Ford Motor Company
2011.07 - Current
Account Manager
Allied Universal Security - Ford Motor Company
2008.07 - 2011.07
Site Manager
Guardsmark Security - Ford Motor Company
2005.07 - 2008.07
Shift Supervisor
Ford Motor Company
2001.04 - 2005.07
Business Management
Wayne Community College
Fire Prevention And Safety Technology
Michigan State University
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