SOFIA CAMPOS
Colorado Springs,CO
Overview
6
6
years of professional experience
Work History
PHYSICAL THERAPY TECHNICIAN & PATIENT SERVICE REP
ACTION POTENTIAL PHYSICAL THERAPY
12.2022 - 06.2024
- Accurately documented daily and evaluation notes for patients, contributing to comprehensive patient records and improved treatment plans. Organized the supply closet, HEP bin, and front office to ensure a streamlined and efficient work environment.
- Assisted patients with personalized exercise routines, scheduling appointments, navigated referrals and insurance information, to provide a high level of support and care to enhance the rehabilitation experience.
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Fostered a positive and welcoming atmosphere by consistently maintaining a cheerful demeanor, creatively decorating the office, and uplifting the spirits of both patients and colleagues, contributing to a cohesive and motivating work environment.
DIGITAL PERSONAL SHOPPER
WALMART
04.2020 - 12.2022
- Picked grocery items customers ordered, organized eighty orders per day, and dispensed orders to customers cars, and resolved delivery errors.
- Supported Walmart floor, warehousing, loss prevention and training operations in varying capacities including assisting and resolving matters by phone and in-person for both English and Spanish speaking customers, cashiering, stocking and inventory control, shoplifting surveillance, online grocery support and training associates.
- Consistently met deadlines and quality goals for accuracy and timeliness.
CASHIER
PANDA EXPRESS
05.2018 - 04.2020
- Provided professional customer service and cashiering for Panda Express, including checking customers out at the register, taking and counting cash, accepting credit cards, printing receipts, maintaining cash drawer security, cash balancing and adhering to other aspects of Panda's cash handling policy.
- Ran floor operations, including maintaining a sanitary dining room, executing opening and closing procedures and created service models for worldwide offices in support of "Good Deeds" initiative.
- Resolved customer complaints to the satisfaction of management and worked effectively with team members to achieve excellence in service operations.
Education
Bachelor of Science - Excercise Science
UNIVERSITY OF COLORADO COLORADO SPRINGS
05.2024
Skills
- Inquisitive
- Organized
- Excellent Verbal & Written Communicator
- Customer-Focused
- Punctual
- Medical Billing
- Medical Terminology
- Money Handling Abilities
- Microsoft Office Experience
- BLS Certified
Timeline
PHYSICAL THERAPY TECHNICIAN & PATIENT SERVICE REP
ACTION POTENTIAL PHYSICAL THERAPY
12.2022 - 06.2024
DIGITAL PERSONAL SHOPPER
WALMART
04.2020 - 12.2022
CASHIER
PANDA EXPRESS
05.2018 - 04.2020
Bachelor of Science - Excercise Science
UNIVERSITY OF COLORADO COLORADO SPRINGS
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