Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sofia Carranza

Avondale,AZ

Summary

Tireless Restaurant Waitress skilled at supplying customers with memorable dining experiences and unforgettable service. Talented provider of fast, friendly order reception and food delivery. Accurately fulfills all special requests and addresses individual customer needs to support optimal dining experiences. Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Restaurant Waitress

Tacos Veganos
01.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Completed credit payments via card processing systems.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Operations Supervisor

UPS
02.2020 - 08.2022
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Compiled training materials for new employees and tracked skill development.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Analyzed department metrics and performance and reported findings to management.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Negotiated with distributors to find quality products and best prices.
  • Collected customer feedback and made business adjustments to improve retention and satisfaction.
  • Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Completed bi-weekly payroll for 45 employees.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.

Waitress

Hooters
04.2020 - 09.2020
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Bachelor of Arts - Criminalistics And Criminal Science

Grand Canyon University
Phoenix, AZ
02.2025

Skills

  • Phone Inquiries
  • Large-Scale Events Planning
  • Customer Experience Management
  • Specials Promotion and Upselling
  • Alcoholic Beverage Service
  • Transactions and Cash Handling
  • Warm and Friendly
  • Age Verification
  • Restaurant Operation
  • Opening and Closing Procedures
  • Customer Preferences
  • Guest Satisfaction
  • Service Quality
  • Mixed Drinks
  • Adaptable and Flexible
  • Conflict Management

Languages

Spanish
Native or Bilingual

Timeline

Restaurant Waitress

Tacos Veganos
01.2022 - Current

Waitress

Hooters
04.2020 - 09.2020

Operations Supervisor

UPS
02.2020 - 08.2022

Bachelor of Arts - Criminalistics And Criminal Science

Grand Canyon University

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Sofia Carranza