Sofia Casbeer
Sacramento,CA
Summary
Dynamic and adaptable Mental Health Crisis Coordinator with a proven track record at Hope Cooperative, enhancing crisis response efficiency by overhauling protocols and fostering strong community partnerships. Expert in emergency response coordination and crisis management, I excel in high-pressure environments, demonstrating exceptional problem-solving and interpersonal communication skills. Achieved significant improvements in organizational response capabilities and stakeholder satisfaction.
Overview
6
6
years of professional experience
Work History
Mental Health Crisis Coordinator
Hope Cooperative
12.2021 - Current
- Conducted thorough debriefings after each incident, identifying areas for improvement in both individual performance and overall process efficiency.
- Streamlined information-sharing processes within the organization, ensuring rapid dissemination of critical data during emergencies.
- Spearheaded continuous improvement initiatives related to crisis coordination efforts, driving increased effectiveness and efficiency in organizational response capabilities.
- Developed customized crisis management plans for various scenarios, ensuring a targeted approach to each situation.
- Managed resources effectively during crises to ensure optimal utilization of personnel and equipment.
- Evaluated post-crisis procedures, making necessary adjustments to improve future responses.
- Collaborated with external agencies in joint efforts to address complex or large-scale crisis situations successfully.
- Established partnerships with local law enforcement and emergency services to streamline crisis coordination efforts.
- Improved crisis response times by developing and implementing efficient protocols.
- Supported affected individuals and families during crises with empathetic care and appropriate resources.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
- Kept informed of activities or changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation.
Shift Supervisor
Volunteers of America
05.2020 - 08.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Kept accurate and detailed records of personnel progress and productivity.
Manager
Goodwill Industries
03.2019 - 10.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Receptionist
First Step Community
05.2020 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Education
Certified - Medical Assistant
High Tech Institute
Sacramento, CA09.2014
GED - Education
Hiram Johnson
Sacramento, CA07.2004
Skills
- Multicultural Sensitivity
- Emergency Response Planning
- Media Relations
- Crisis Management Expertise
- First Aid Training
- Crisis Management
- Emergency planning
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Adaptability and Flexibility
- Self Motivation
- Conflict Resolution
- Risk Assessment
- Professionalism
- Adaptability
- Written Communication
- Community Relations
- Emergency Response Coordination
- Stress Management
- First Aid/CPR
- Community Outreach
- Coordination
- Report Preparation
- Nonviolent Crisis Intervention
- Resource Coordination
- Initial Trauma Life Support
- Crisis communication
Languages
Spanish
Native or Bilingual
Timeline
Mental Health Crisis Coordinator
Hope Cooperative
12.2021 - Current
Shift Supervisor
Volunteers of America
05.2020 - 08.2021
Receptionist
First Step Community
05.2020 - 08.2021
Manager
Goodwill Industries
03.2019 - 10.2021
Certified - Medical Assistant
High Tech Institute
GED - Education
Hiram Johnson
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