Sofia Castenada
Henderson,NV
Summary
Patient-focused medical receptionist with 3 years of experience delivering patient-centered administrative support. Adept at organizing meetings, scheduling patients' appointments, maintaining medical records, and making complex calculations. Skilled in implementing policies that improve efficiency and enhance productivity in administrative processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Anthem Hills Pediatrics
01.2023 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Front Desk/Medical Records
PARKWAY SURGERY CENTER
03.2022 - 01.2023
- Deliver effective customer service and administrative support in surgery practice, handling a customer intake of 50+ patients daily
- Respond to phone calls, medical consultations for 250+ patients weekly
- Maintain medical records, and correspondence files while transferring correspondence/medical records by mail, email, and fax
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Perform all bookkeeping functions, such as credits and maintaining financial records
- Scan and organize pathology reports
- Print cover sheets, pathology results, medical records requests, op reports, b/o payment plans
- Complete patients requests/health facilities requests
Patient Care Technician
PARKWAY SURGERY CENTER
02.2021 - 03.2022
- Provide emotional support before and after treatments and assist patients in completing tasks such as eating, using the restroom or getting them dressed
- Ensure Pre-Op and PACU are fully stocked
- Assist nurses with any task they ask of me to be completed
- Clean and sterilize equipment after patient use
- Transfer patients to private vehicle
- Interpret in Spanish as needed
- Data entry to EMS from paper chart.
Receptionist
Massage Envy
01.2020 - 02.2021
- Mindfully book to minimize loss of potential revenue
- Quickly and effectively manage a high volume of check-ins, while maintaining a clean tranquil environment
- Train receptionist and ensure all personnel are engaged and performing to standards
- Accountable for client retention and reflective surveys of guest experience and NPS (net percentage score)
- Operate a multi-line phone system independently while providing exceptional guest service and ensuring minimal wait time
- Ensure all day to day functions are productive, and all tasks are complete
Customer Service Agent
Old Navy
01.2018 - 12.2020
- Assist with all inquiries in correspondence to sales and current promotions
- Identify counterfeit currency and upon closing, all financial assets are secured and accounted for
- Execute leadership skills by resolving disputes with minimal supervision, taking on additional responsibilities to assist management
- Utilize discretion to independently resolve all guest concerns with billing and formulate guest recovery
- Supervise new employees to ensure proper loss prevention protocol standards
- Ensure all closing duties are met such as the standards of cleanliness in all facilities, and all items are stocked.
Education
Associate - Health Science
College of Southern Nevada
Henderson, NVundefined
Foothill High School
Henderson, NV2018
Skills
- Strong communicator with outstanding problem-solving skills
- Front Desk Operations
- Detailed and organized
- Front Desk
- Vital Signs
- Patient Care
- Medical Terminology
- Calendar and Appointment Management
- Patient Database Maintenance
- Payment Scheduling and Collection
- Medical Office Experience
- Office Coordination
- Patient Scheduling
- Insurance Verification
- Adaptable and Flexible
Certification
CPR Certification
Spanish
Fluent on reading and writing in Spanish.
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Anthem Hills Pediatrics
01.2023 - Current
Front Desk/Medical Records
PARKWAY SURGERY CENTER
03.2022 - 01.2023
Patient Care Technician
PARKWAY SURGERY CENTER
02.2021 - 03.2022
Receptionist
Massage Envy
01.2020 - 02.2021
Customer Service Agent
Old Navy
01.2018 - 12.2020
Associate - Health Science
College of Southern Nevada
undefined
Foothill High School
CPR Certification
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