Sofia Chang
Elizabeth,CO
Summary
A dynamic and adaptable professional with a proven track record at Realty One Group Premier and other companies. Skilled in both verbal and written, bilingual communication, and efficient time management. Excels in client satisfaction, negotiations, and fostering robust relationships across roles. Demonstrates a strong work ethic and exceptional teamwork abilities, driving successful outcomes in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Realty One Group Premier
Lone Tree, CO
01.2024 - Current
- Work endlessly to ensure my clients are happy with either the purchase or sale of a home.
- Ensuring that the necessary information is reaching the source it needs to, in a timely manner. I consistently communicate with multiple people at all hours of the day to ensure that the transaction goes as smoothly as possible.
- Making sure deadlines are being met, or being adjusted accordingly, in order for our contracts to stay on schedule.
- Handling negotiations between parties. It is my responsibility to manage expectations for my clients, as well as other agents with whom I am working with.
- Verify facts and information. I make sure that there is legitimacy to a variety of different things in order to prevent potential drawbacks for my clients.
- Constantly solving problems and resolving issues on different fronts. This includes dealing with contractors, agents, lenders, clients, etc.
- Interacted with appraisers, home inspectors, title companies, mortgage brokers, attorneys, and surveyors during the course of a transaction.
- Organized open houses and showings of properties for potential buyers.
- Maintained up-to-date knowledge of zoning regulations, deed restrictions, and other legal requirements related to real estate transactions.
- Promoted active listings through social media marketing, open houses and newsletters.
- Drafted contracts, purchase agreements, closing statements and leases.
- Provided excellent customer service throughout all stages of a transaction including pre-listing consultation through post-closing follow-up.
Server
The Office Bar & Lounge
Castle Rock, CO
06.2016 - Current
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Operated multiple POS systems and guided and trained new people on how to use them.
- Designed menu's for both food and beverages.
- Upheld high standards of sanitation in accordance with health department regulations.
- Responded efficiently to guest inquiries, complaints and issues in a professional manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
General Manager of Operations
3 Potrillos Family Mexican Restaurant
Littleton, CO
01.2013 - 04.2019
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Resolved escalated customer service issues in a timely manner.
- Aided senior leadership during executive decision-making process by providing input from previous experiences to recommend corrective actions and improvements.
- Negotiated contracts with vendors for goods or services needed by the organization.
- Created a pleasant, and efficient environment and culture for employees.
- Interview and hired staff.
- Created and managed annual operating budget for the company.
- Improved morale and management communication by implementing certain practices.
- Formed and sustained relationships with clients, employees and vendors.
Education
Some College (No Degree) - Business Management
Arapahoe Community Collage
Littleton, COSkills
- Bilingual I speak Spanish and English Fluently
- Excellent communication and social skills
- Efficient at time management, prioritizing tasks, and maintaining order
- Consistantly reliable and dependable
- Quick learner
- I work effectively with others towards a shared goal
- Adaptable in environments, with others, as well as with systems
- Strong work ethic
Certification
- Real Estate License
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
Caleb McLaughlin
Team Leader at Realty One Group Premier
720-376- 1120
CalebPMclaughlin@gmail.com
_________________________________________________________________
Lila Fernandez
Owner and Manager of 3 Potrillos Family Mexican Restaurant
303-667-9359
inntours70@yahoo.com
_________________________________________________________________
Cody Chirayath
Manger at The Office Bar & Kitchen
716-909-4096
Cjbulldog123@gmail.com
Timeline
Real Estate Agent
Realty One Group Premier
01.2024 - Current
Server
The Office Bar & Lounge
06.2016 - Current
General Manager of Operations
3 Potrillos Family Mexican Restaurant
01.2013 - 04.2019
- Real Estate License
Some College (No Degree) - Business Management
Arapahoe Community Collage
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