Sofia Chavez
San Jose,CA
Summary
Dynamic retail professional with over 4 years of experience delivering exceptional customer service. Adept at handling transactions, inventory management, scheduling, merchandising and fostering customer loyalty by creating an elevated customer experience. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
4
4
years of professional experience
Work History
Store Front Assistant Manager
Zannotto’s Market
06.2022 - Current
- Greet customers entering store and promptly respond to any customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Daily task include manage my assigned check-stand, close store several times per week which includes the following additional tasks:
- Oversee daily cash reconciliations, ensuring accurate register closeouts and financial reporting
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Make sure store is clean and ready for next day open shift; lock and secure store
Trade Show Sales Representative
Spanglish Asadero
06.2021 - 12.2024
- Provided exceptional customer service, addressing inquiries and sharing the brand story and flavor profiles of seasonings
- Consistently exceeded sales targets set by management for each road show by effective consumer engagement and knowledge of each SKU
- Contributed to company growth by identifying new market opportunities during interactions with consumers
- Streamlined setup and teardown processes, reducing labor costs while maintaining booth quality standards.
Education
Associate of Arts - Business Administration
West Valley College
05-2026
Skills
- Work ethic and integrity
- Customer assistance
- Time management skills
- Team collaboration
- Customer service excellence
- Patience and empathy
- Reliability and punctuality
- Customer relations
- Cash register operation
- Professionalism and courtesy
- Product restocking
- Conflict resolution
- Retail merchandising
- Drawer balancing
- Point of sale operation
Timeline
Store Front Assistant Manager
Zannotto’s Market
06.2022 - Current
Trade Show Sales Representative
Spanglish Asadero
06.2021 - 12.2024
Associate of Arts - Business Administration
West Valley College
Volunteer
In my spare time, I enjoy volunteering my time at local food banks to give back to my community.
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