Sofia Cortes
Park Ridge,IL
Summary
Reliable and upbeat Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Sales Associate
Home Depot
11.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
Server
Brookdale Senior Living Solutions
10.2019 - 10.2020
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Associate of Fine Arts -
Oakton Community College
Des Plaines, IL05.2024
Skills
- Performance Reporting
- Product Messaging
- Stockroom Rotation
- Retail Store Operations
- Strong Interpersonal Communication
- Customer Satisfaction
- Excellent People Skills
- Guest Relations
- Verbal Communication
- Hospitality and Accommodation
- Creative Strategies
- Listening Skills
Timeline
Sales Associate
Home Depot
11.2021 - Current
Server
Brookdale Senior Living Solutions
10.2019 - 10.2020
Associate of Fine Arts -
Oakton Community College
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