Sofia Criss
Seattle,WA
Summary
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Overview
3
3
years of professional experience
Work History
Grocery Bagger
QFC Grocery
10.2020 - 05.2021
- Helped customers complete purchases by moving heavy items, and bagging purchases.
- Retrieved items for customers and verified prices.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Loaded and unloaded items from check-out and carts.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Coffee Barista
QFC Grocery
05.2021 - 09.2021
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Often closed store for night which entailed inventory, clean-up and prep for next day.
Cashier
Metropolitan Market
07.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Washington Virtual Academy Omak High School
Online05.2024
Skills
- Strong customer service skills
- Critical Thinking
- Front Counter Maintenance
- Cash Register Operation
- Resolving Complaints
- Team Player
- ID Verification
- Order Packaging
- Refunds and exchanges
- Staff Training
Timeline
Cashier
Metropolitan Market
07.2023 - Current
Coffee Barista
QFC Grocery
05.2021 - 09.2021
Grocery Bagger
QFC Grocery
10.2020 - 05.2021
High School Diploma -
Washington Virtual Academy Omak High School
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