Sofia Cumberbatch
New York,NY
Summary
Diligent professional with 20years of work experience with a desire to take on new challenges. Strong work ethics, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Med-Surg Technician
New York Presbyterian Weill Cornell
12.2013 - Current
- Performed nursing task to deliver high level of care and comply with procedures and regulations
- Work closely with doctors to ensure that patients orders were ordered correctly and in a timely manner.
- Point Person, overseeing that infusion and lab were adequately staffed for day to day operations, while supervising 9 Med-Surg Technicians.
- Trouble shooting problems in Epic as they arise and elevating issues to appropriate departments.
- Knowledge of US Healthcare and Financing.
- Extensive experience in patient care and interpersonal communication.
- Presented & Teacher at skills fair, a refresher's course for Nurses and Med-Surg Technicians on specimen handling according to company's policies and OSHA regulations.
- Collaborated daily with physicians and health care team to achieve optimum patient care.
- Maintain positive rapport with all patients.
- Assessed team members' workloads and pitched in to help in areas where need was most evident.
Emergency Room Technician
New York Presbyterian Cornell - Weill Center
04.2008 - 12.2013
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
- Maintained clean and sanitary environment in emergency department to meet hygiene measures.
- Took and recorded patients' vital signs, documenting in medical charts.
- Disinfected tools, equipment and surfaces between patients.
- Monitored patient progress and reported changes to healthcare professionals.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Cleaned and set up rooms in preparation for patient appointments.
- Assist doctors during medical procedures.
- Perform EKG's.
- Practice Aseptic Techniques.
- Follow OSHA regulations
Practice Assistant
New York Presbyterian Cornell - Weill Center
03.2007 - 04.2008
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Accurately inputted patient and insurance information into company's computer system using Eagle software.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Coordinated with nursing staff to process and direct patients to appropriate departments
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Collected and processed co-payments and out-of-pocket charges using.
- Verified medications, symptoms and other important patient information for entry into patient management system.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Used Climax to schedule and manage patient appointments.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Gathered demographic and insurance information to register patients for medical appointments.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Scheduled 50-100 daily appointments using computerized calendars.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
MBA - Public Administration
Southern New Hampshire University
Hooksett, NH06.2025
BBA - Business Administration/ Healthcare Services
The College of Westchester
White Plains, NY06.2023
Skills
- Patient Procedures
- Patient Assessments
- Medical Terminology
- Patient Care and Monitoring
- Documenting Vitals
- Patient Health Information Access
- EPIC EMR
- Blood Draw and Sample Collection
- Patient Care Coordination
- Clear Patient Communication and Interpersonal skills
- Microsoft Word, Microsoft Power Point, Microsoft Excel
- Customer Relations
Certification
- Leading and Organization Certification
- Emotional Intelligence Certification
Timeline
Med-Surg Technician
New York Presbyterian Weill Cornell
12.2013 - Current
Emergency Room Technician
New York Presbyterian Cornell - Weill Center
04.2008 - 12.2013
Practice Assistant
New York Presbyterian Cornell - Weill Center
03.2007 - 04.2008
MBA - Public Administration
Southern New Hampshire University
BBA - Business Administration/ Healthcare Services
The College of Westchester
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