SOFIA DAHL
Wenatchee,WA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Childcare Provider
Johnson's Family
08.2022 - 09.2023
- Developed clear and effective communication skills through regular interactions with both children and parents, ensuring all parties are informed and comfortable
- Maintained customer-centric approach in childcare, prioritizing needs and preferences of both child and parents to ensure a satisfactory experience for all parties involved.
- Supported emotional well-being by addressing individual needs and providing nurturing environment for growth.
Quality Control Inspector
Woolrich Keepers
10.2021 - 05.2022
- Assisted in developing inspection and testing protocols.
- Resolved customer complaints by investigating problems and developing solutions.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Sampled products to verify compliance with standards
Customer Service Representative
Teleperformance
04.2021 - 09.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Implemented and developed customer service training processes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded proactively and positively to rapid change.
Childcare Provider
Cultural Care
02.2019 - 03.2021
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues
- Provided loving care and educational support to two young children
- Developed organizational and time management skills, ensuring a safe and stimulating environment.
- Documented children's growth and development.
Sales Representative
HB Corrugados
02.2017 - 02.2019
- Developed key customer relationships to increase sales
- Efficiently coordinated customer service activities, ensuring customer satisfaction and strengthening business relationships.
- Managed approximately 30 incoming calls and emails from customers.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Attended monthly sales meetings and quarterly sales training.
Education
Software Engineering -
Universidad Del Valle De Mexico
Aguascalientes, Mexico05.2024
Skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Problem-solving abilities
- Relationship Building
- Negotiation Tactics
- Customer Data Confidentiality
- Product Knowledge
Certification
- Project Management: Control using the Earned Value and Risk
- Fundamentals of Project Management
- Introduction to Front-End Development
Timeline
Childcare Provider
Johnson's Family
08.2022 - 09.2023
Quality Control Inspector
Woolrich Keepers
10.2021 - 05.2022
Customer Service Representative
Teleperformance
04.2021 - 09.2021
Childcare Provider
Cultural Care
02.2019 - 03.2021
Sales Representative
HB Corrugados
02.2017 - 02.2019
Software Engineering -
Universidad Del Valle De Mexico
- Project Management: Control using the Earned Value and Risk
- Fundamentals of Project Management
- Introduction to Front-End Development
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