Sofia Day
Brooklyn,NY
Summary
Offering warm and approachable personality with natural talent for client relations. Knowledge of skincare principles and techniques, including facials and waxing. Dedicated to enhancing client well-being and satisfaction through personalized treatments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Facialist Assistant
Lia Schorr
05.2024 - Current
- Proficient at Advanced massage techniques, Extractions and Skin Analysis
- Skilled at providing Oxygen, Seaweed and Glycolic Facials
- Additional skills include Microdermabrasion, Light Pulse Therapy, Microcurrent, Waxing and Makeup Application
Assistant Manager
Retrofete
06.2023 - 03.2024
- Customer Service: assisting in store and VIP clientele with overall shopping experience, resolving complaints and follow through with inquiries via in person, phone and email
- Vendor Communication: point of contact for third party logistics and facility maintenance
- Inventory Management: curating weekly inventory replenishment lists, organization of inventory intake and shipments, inventory monitoring
- Sales Management: KPI monitoring in regards to floor and online VIP clientele sales to achieve monthly goals, strategy implementation to stay on target for beginning to end of month, motivation and encouragement to staff members to reach stated goals
- Staff Supervision: daily, weekly, monthly operations and setting expectations, leading monthly team meetings
- Administrative Tasks: transactions, maintenance of accurate records
- Checks and balances for register beginning and end of day, deposits, ordering supplies
- Visual Merchandising: window displays, floor merchandising with functional and maximal sales opportunities
- Assisting the Store Manager: supporting Store Manager with scheduling, strategic planning, KPI, point of contact, meetings, communication with corporate office, opening and closing of store, responsible for sending end of day recap to corporate and all other implemented tasks/duties
Sales Lead
Retrofete
01.2023 - 06.2023
- VIP and Bridal Clientele Rapport: Assist and style VIP customers and bridal appointments with best clothing options for client’s unique events, dates requiring excellent interpersonal skills
- Visual Merchandising: window displays, floor merchandising with functional and maximal sales opportunities
Intern to Wholesale Assistant
Mint Showroom
11.2023 - 05.2023
- Dressing models for market appts and photo shoots, taking pictures for model casting
- Find target boutiques for appointments and calling/emailing for communication with buyers
- Target reachout and research
- Merchandising racks before appointments
- Logistics of packing collections for markets out of state and creating shipment labels
- Taking pictures for Absentee, giving feedback about size and fit for samples selling reports
- Return of assets
- Sample pulling and organizing sample storage
Service Assistant/Host
P.F. Chang’s
06.2021 - 07.2022
- Greeted and acknowledged guests by escorting them to their assigned tables
- Answered questions about information and daily specials on the restaurant’s menu
- Addressed guest requests or complaints and escalated major complaints to restaurant manager
- Communicated with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly
- Provided outstanding customer service and ensured all customers’ needs were fulfilled
- Accurately communicated guests’ orders to kitchen staff and entered orders into POS system
Retail Sales Associate/Key Holder
Earthsavers
06.2020 - 11.2020
- Maintained and managed attractive merchandise displays for store products
- Assisted retail manager with daily procedures such as opening and closing the store
- Reconciled cash drawer at start and end of each shift, accounting any errors or discrepancies
- Provided outstanding customer service and ensured all customers’ needs were fulfilled
- Assisted retail manager in updating and maintaining store inventory
Education
600 Hour Esthetics, Skincare, and Salon Management Course
Lia Schorr Institute of Cosmetic Skincare Training
05.2024
Bachelor of Science - Textiles, Apparel, and Merchandising, Minor: Business Administration
Louisiana State University (LSU)
Baton Rouge, Louisiana05.2022
Skills
- Microsoft Office (Excel, OneNote, Word, PowerPoint,365), Joor, Bynder, Google Workspace (Calendar, Gmail, Docs, Sheets), Canva PRO
- Customer service
- High-frequency machine use
- Multitasking and organization
- Extractions and pore cleansing
- Sanitization
- Microdermabrasion expertise
- Sanitation maintenance
- Skincare product sales
- Customized skincare plans
- Spa retail sales
- Scheduling
- [State] licensed esthetician
- Infection control
- Excellent team player
- Galvanic current treatments
- Professional demeanor
Awards
Honors: Dean’s List, Taylor Opportunity Program for Students (TOPS)
Certification
- Licensed Esthetician - [State] Board of Cosmetology.
Timeline
Facialist Assistant
Lia Schorr
05.2024 - Current
Intern to Wholesale Assistant
Mint Showroom
11.2023 - 05.2023
Assistant Manager
Retrofete
06.2023 - 03.2024
Sales Lead
Retrofete
01.2023 - 06.2023
Service Assistant/Host
P.F. Chang’s
06.2021 - 07.2022
Retail Sales Associate/Key Holder
Earthsavers
06.2020 - 11.2020
Bachelor of Science - Textiles, Apparel, and Merchandising, Minor: Business Administration
Louisiana State University (LSU)
- Licensed Esthetician - [State] Board of Cosmetology.
600 Hour Esthetics, Skincare, and Salon Management Course
Lia Schorr Institute of Cosmetic Skincare Training
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