Sofia Deleuse
Concord,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Membership Coordinator
ISMRM
08.2023 - Current
- Handling all questions, information requests, and complaints regarding membership.
- Processing membership applications, renewals, and resignations.
- Maintaining and updating membership records.
- Tracking membership statistics, and preparing reports.
Office & Membership Coordinator
Encinal Yacht Club
04.2022 - 08.2023
- Investigated and resolved accounting, service, and delivery concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs
- In charge of ordering all club supplies
- Update and control clubs master calendar
- Coordination of all club and board meetings
- Greet and direct members in the proper direction
- Answering multi-line telephones
Administrative Assistant & Receptionist
AMS Associates, Inc
06.2019 - 03.2020
- Accounts receivables, payables and collections
- Invoiced all clients for projects
- Transcribed proposals and cover letters
- File, printed, shipped and organized civil plans
- Communicated with clients and set up all new accounts
Operations Specialist & Recruiter
Staffmark Staffing
08.2018 - 06.2019
- Recruited candidates via online job boards
- Interviewed future prospective candidates
- Made hiring recommendations to clients
- Processed weekly payroll
- Conducted background checks
Small Business Owner
Comb It Out Lice Removal
02.2012 - 07.2018
- Supervised employees including scheduling, training, and human resources
- Accounting, Payroll, and Quarterly Tax Filing
- Created and maintained database and all business forms
- Consulted with clients and scheduled appointments
- Implemented customer service and conflict resolution policies
Education
Bachelor of Science - Organizational Leadership
Saint Mary's College of California
Moraga, CA05.2025
Associate of Science - Business Administration
Diablo Valley College
Pleasant Hill, CA05.2023
Skills
Leadership
Dependability
Time Management
Bookkeeping
Microsoft Office Suite
Google Applications
QuickBooks
Constant Contact
Accounts Payable and Receivable
Bank Reconciliation
Business Development
Staff Training
Management
Scheduling
Timeline
Membership Coordinator
ISMRM
08.2023 - Current
Office & Membership Coordinator
Encinal Yacht Club
04.2022 - 08.2023
Administrative Assistant & Receptionist
AMS Associates, Inc
06.2019 - 03.2020
Operations Specialist & Recruiter
Staffmark Staffing
08.2018 - 06.2019
Small Business Owner
Comb It Out Lice Removal
02.2012 - 07.2018
Bachelor of Science - Organizational Leadership
Saint Mary's College of California
Associate of Science - Business Administration
Diablo Valley College
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