Sofia Douglass
Customer Service
Englewood,CO
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
2
2
years of professional experience
Work History
Shift Leader
Qdoba
05.2023 - 01.2024
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Tracked receipts, employee hours, and inventory movements.
- Excelled in every store position and regularly backed up front-line staff.
Journey Leader
Noodles & Company
05.2022 - 05.2023
- Enhanced customer satisfaction by consistently delivering high-quality services and addressing concerns promptly.
- Developed strong relationships with clients through proactive communication, understanding their needs, and providing tailored solutions.
- Streamlined processes for increased efficiency by identifying bottlenecks and implementing solutions to address them.
- Collaborated with cross-functional teams to successfully execute projects within deadlines and budget limitations.
- Conducted comprehensive training sessions for new hires to ensure they were well-equipped to meet job expectations.
- Mentored junior staff members on best practices in the industry, resulting in improved overall team capabilities.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
Education
High School Diploma -
Cherry Creek High School
Greenwood Village, CO05.2023
Skills
- Time management
- Active listening
- Adaptability
- Task prioritization
- Customer service
Languages
Spanish
Limited Working
sign language
Limited Working
Timeline
Shift Leader
Qdoba
05.2023 - 01.2024
Journey Leader
Noodles & Company
05.2022 - 05.2023
High School Diploma -
Cherry Creek High School
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