Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sofia Estrada

Loganville,GA

Summary

Dynamic and dedicated professional with lifeguard certification and strong communication skills, recognized for enhancing patron safety at Gwinnett County. Proven ability to resolve customer concerns effectively while maintaining a clean and inviting environment. Committed to teamwork and emergency response, ensuring optimal safety and satisfaction for all guests.

Knowledgeable with strong history in customer service roles. Successfully managed front-of-house operations while enhancing guest experiences through effective communication and problem-solving. Demonstrated ability to handle high-pressure environments and maintain welcoming atmosphere for guests.

Professional hospitality expert prepared for this role with strong focus on team collaboration and achieving results. Skilled in customer service, conflict resolution, and multitasking. Reliable and adaptable, excelling in high-pressure environments and ensuring seamless guest experiences. Known for strong communication and problem-solving abilities, driving positive outcomes and customer satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lifeguard

Gwinnett County
05.2025 - Current
  • Supervised aquatic safety protocols and maintained vigilance over patrons to prevent accidents.
  • Conducted regular safety drills and emergency response training for staff and swimmers.
  • Enforced pool rules and regulations to ensure a safe environment for all visitors.
  • Collaborated with lifeguard team to streamline rescue procedures, enhancing overall responsiveness.
  • Provided first aid assistance during emergencies, demonstrating quick decision-making skills under pressure.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Upheld hygiene standards in pool and surrounding area.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Monitored pools and surrounding areas for adherence to safety protocols.
  • Improved response times by conducting thorough lifeguard drills and training sessions.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
  • Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
  • Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
  • Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
  • Reduced the number of rule violations with clear signage and consistent enforcement of policies.
  • Streamlined rescue procedures by implementing an effective communication system among staff members.
  • Organized special events such as pool parties and competitions, ensuring guest enjoyment while maintaining safety standards.
  • Improved swimmer compliance with safety practices through engaging educational talks.
  • Coordinated with emergency services for swift evacuations during severe weather threats.
  • Performed routine equipment checks to ensure all lifesaving tools were in optimal condition.
  • Improved visitor satisfaction by promptly addressing concerns and providing helpful information.
  • Administered first aid and CPR, ensuring rapid response to accidents.

Front of House Associate

Panda Express Restaurant
08.2023 - 05.2025
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Adjusted food preparation methods in accordance with customer requests.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
  • Provided exceptional customer service, ensuring a welcoming atmosphere for all guests.
  • Assisted in managing front desk operations, coordinating guest check-ins and check-outs efficiently.
  • Handled customer inquiries and resolved issues promptly to enhance guest satisfaction.
  • Maintained cleanliness and organization of front-of-house areas, contributing to overall establishment ambiance.
  • Supported inventory management by tracking supplies and assisting with restocking as needed.
  • Collaborated with team members to streamline daily operations and improve workflow efficiency.
  • Adapted quickly to changing demands during peak hours, maintaining composure under pressure.
  • Participated in training sessions to enhance skills in hospitality practices and service excellence.
  • Remembered, recited and promoted variety of menu items.
  • Maintained a clean and inviting environment for guests, ensuring a positive dining experience.
  • Liaised between kitchen staff and customers regarding allergies or other specific needs, ensuring clear communication at all times.
  • Streamlined order-taking process for increased efficiency in food delivery to guests.
  • Trained new hires on front of house procedures, contributing to a cohesive team dynamic.
  • Participated in promotional events as an ambassador for the restaurant brand, increasing visibility within the community.
  • Handled customer complaints professionally and efficiently, maintaining a high level of customer satisfaction.
  • Conducted thorough walkthroughs before each shift opening/closing routines assuring that all tasks were completed effectively.
  • Developed strong rapport with returning guests, fostering loyalty and repeat business.
  • Attended regular team meetings to discuss strategies for improving front of house operations and guest experiences.
  • Adhered to strict health code standards by consistently maintaining cleanliness throughout the dining area.
  • Actively upsold menu items such as appetizers and desserts during busy hours which led to an increase in average check size.
  • Monitored daily cash flow through accurate cash handling procedures and end-of-shift reconciliations for reduced discrepancies.
  • Helped guests at tables when in need of assistance.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Monitored food quality and freshness throughout day.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Processed customer payments and balanced cash drawers.
  • Utilized POS system to receive and process food and beverage orders.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Clerk

QuickTrip
07.2022 - 08.2023
  • Processed customer transactions accurately using point-of-sale systems.
  • Maintained organized records and files to ensure easy retrieval of information.
  • Assisted in inventory management, tracking stock levels and placing orders as needed.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with team members to improve workflow efficiency during peak hours.
  • Trained new staff on operational procedures and company policies for consistent performance.
  • Implemented filing system improvements, enhancing document accessibility and organization.
  • Conducted regular equipment checks, ensuring functionality and addressing maintenance needs proactively.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Enhanced communication with external vendors, ensuring timely delivery of office supplies.

Front of House Associate

Panda Express
08.2021 - 08.2022
  • Provided exceptional customer service, ensuring a welcoming atmosphere for all guests.
  • Assisted in managing front desk operations, coordinating guest check-ins and check-outs efficiently.
  • Handled customer inquiries and resolved issues promptly to enhance guest satisfaction.
  • Maintained cleanliness and organization of front-of-house areas, contributing to overall establishment ambiance.
  • Supported inventory management by tracking supplies and assisting with restocking as needed.
  • Collaborated with team members to streamline daily operations and improve workflow efficiency.
  • Adapted quickly to changing demands during peak hours, maintaining composure under pressure.
  • Participated in training sessions to enhance skills in hospitality practices and service excellence.
  • Answered telephone to answer customer questions.
  • Remembered, recited and promoted variety of menu items.
  • Maintained a clean and inviting environment for guests, ensuring a positive dining experience.
  • Liaised between kitchen staff and customers regarding allergies or other specific needs, ensuring clear communication at all times.
  • Streamlined order-taking process for increased efficiency in food delivery to guests.
  • Trained new hires on front of house procedures, contributing to a cohesive team dynamic.
  • Participated in promotional events as an ambassador for the restaurant brand, increasing visibility within the community.
  • Handled customer complaints professionally and efficiently, maintaining a high level of customer satisfaction.
  • Conducted thorough walkthroughs before each shift opening/closing routines assuring that all tasks were completed effectively.
  • Coordinated with event planners to ensure seamless execution of private parties and group bookings.
  • Developed strong rapport with returning guests, fostering loyalty and repeat business.
  • Attended regular team meetings to discuss strategies for improving front of house operations and guest experiences.
  • Adhered to strict health code standards by consistently maintaining cleanliness throughout the dining area.
  • Actively upsold menu items such as appetizers and desserts during busy hours which led to an increase in average check size.
  • Collaborated with kitchen staff to address dietary restrictions and special requests, resulting in satisfied customers.
  • Monitored daily cash flow through accurate cash handling procedures and end-of-shift reconciliations for reduced discrepancies.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Helped guests at tables when in need of assistance.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Monitored food quality and freshness throughout day.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Processed customer payments and balanced cash drawers.
  • Utilized POS system to receive and process food and beverage orders.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Head Hostess

Kampai Sushi
03.2021 - 08.2021
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
  • Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
  • Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
  • Served as a liaison between guests and management in addressing concerns or special requests in realtime.
  • Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
  • Utilized knowledge of menu items to provide personalized recommendations based on guest preferences or dietary restrictions.
  • Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Monitored dining room operations, identifying areas of improvement in service flow and staff performance.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Promoted business loyalty by fostering positive customer relationships.
  • Provided patrons with estimated waiting times during peak service hours.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Advised customers about special offerings and menu items to help drive sales.

Education

Bachelor of Science - Cell And Biotechnology

Georgia Gwinnett College
Lawrenceville, GA
12-2027

High School Diploma -

Grayson High School
Grayson
05-2023

Skills

  • Strong communicator
  • Lifeguard certification
  • Effective problem-solver
  • Leadership qualities
  • Patience and empathy
  • Physical fitness
  • Team collaboration
  • CPR and AED training
  • Adaptability in emergencies
  • Team bonding
  • Public safety
  • General maintenance
  • Emergency response
  • Public safety knowledge
  • Complex Problem-solving
  • Water rescue techniques
  • Safety oversight
  • Equipment management
  • Patron support
  • Customer service expertise
  • Phone etiquette
  • Food safety awareness
  • Cash handling proficiency
  • Guest relations
  • Professional appearance
  • Upselling strategies
  • Strong interpersonal skills
  • Money handling
  • Order taking
  • Complaint handling
  • Customer satisfaction
  • Cash handling
  • Cash management
  • Administrative support
  • Prioritization
  • Relationship building
  • Research
  • Quality management
  • Schedule and calendar management
  • Point of sale operation

Certification

  • First Aid/CPR Certified

Timeline

Lifeguard

Gwinnett County
05.2025 - Current

Front of House Associate

Panda Express Restaurant
08.2023 - 05.2025

Clerk

QuickTrip
07.2022 - 08.2023

Front of House Associate

Panda Express
08.2021 - 08.2022

Head Hostess

Kampai Sushi
03.2021 - 08.2021

Bachelor of Science - Cell And Biotechnology

Georgia Gwinnett College

High School Diploma -

Grayson High School

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