Sofia Falcone
Gainesville
Summary
Dynamic professional with a strong background in customer service and project management, honed at the Greater Hollywood Chamber of Commerce. Proven ability to communicate effectively and multitask in fast-paced environments. Skilled in data analysis and team collaboration, consistently enhancing client satisfaction and operational efficiency. CPR and BLS certified, with a commitment to excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Desk Assistant
University of Florida, Gainesville
GAINESVILLE
08.2023 - Current
- Assisted students with inquiries and provided information about university services.
- Assisted with the distribution of resident keys, processing lock-outs, and lock-changes.
- Reviewed and processed incoming mail, packages, and deliveries.
- Handled incoming calls and directed them to appropriate resources or departments.
- Trained new desk assistants on procedures and customer service best practices.
- Greeted guests warmly, providing positive first impression of the company.
Administrative Assistant
Greater Hollywood Chamber of Commerce
Hollywood
05.2023 - 08.2024
- Communicated with clients via phone and email to address inquiries promptly.
- Prepared reports and documents using word processing and spreadsheet software.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Assisted with the planning of special events by arranging catering services, securing venues, and ordering promotional materials.
- Processed invoices for payment using accounting software applications.
- Composed letters, memos, reports, emails, presentations, and other written correspondence as required by management staff.
Camp Counselor
YMCA of South Florida
Hollywood
05.2022 - 08.2022
- Facilitated communication between campers, parents, and staff regarding daily schedules.
- Assisted in planning special events, enhancing camper experience and participation.
- Monitored camper behavior, addressing conflicts, and promoting positive interactions.
- Supervised campers during activities to ensure safety and engagement.
Math Tutor
Mathnasium
Hollywood
10.2021 - 03.2022
- Developed customized lesson plans for diverse student needs.
- Conducted one-on-one tutoring sessions to improve student performance.
- Utilized engaging teaching methods to enhance math understanding.
- Reviewed textbooks, notes, homework assignments, quizzes, and tests with students.
Education
Bachelor of Arts - Biology
University of Florida
Gainesville, FL05-2026
Skills
- Laboratory techniques
- Data analysis
- Customer service
- Effective communication
- Project management
- Team collaboration
- Multitasking and organization
- CPR and BLS license
- Certified Nurse Assistant (CNA) license
Certification
- CPR and BLS license
- CNA license
- GIS certification
Languages
English
Native/ Bilingual
French
Limited
Affiliations
- Experience volunteering at UF Shands Hospital Medical-Surgical unit and Core Lab unit
- Medical mission trip to Peru, helping to set up clinics
- Member of Alpha Epsilon Delta, a Pre-Health honor society
- 80 hours of virtual shadowing across various specialties
- 30 hours of in-person shadowing of a physician assistant in an urgent care setting
Accomplishments
- AICE Cambridge Merit Scholar
References
1. Quinton Staton
Administrative Support Assistant, University of Florida
Email: quinton.stanton@ufl.edu
Relationship: Quinton is my supervisor currently at the University of Florida
2. Marie Suarez
CEO, Greater Hollywood Chamber of Commerce
Email: marie@hollywoodchamber.org
Relationship: Former employer
Timeline
Desk Assistant
University of Florida, Gainesville
08.2023 - Current
Administrative Assistant
Greater Hollywood Chamber of Commerce
05.2023 - 08.2024
Camp Counselor
YMCA of South Florida
05.2022 - 08.2022
Math Tutor
Mathnasium
10.2021 - 03.2022
Bachelor of Arts - Biology
University of Florida
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