Sofia Finocchiaro
Ballwin,MO
Summary
Detail-oriented, with strong organizational and communicative skills. Success in managing multiple properties and special projects. Hardworking, and dedicated to improving operations, solving problems to manage on-site activities and further company goals. Focused on helping customers to promote loyalty and drive satisfaction. Ready for new professional challenges.
Overview
9
9
years of professional experience
Work History
Property Manager
Debrecht Properties
07.2021 - Current
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Managed accounting, loan and expenses during construction.
Insurance Agent
GoHealth
09.2020 - 02.2021
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
Server
Tavolino Ristorante Italiano
09.2018 - 03.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Assisted in event planning and execution for special occasions hosted at the restaurant, ensuring memorable experiences for guests.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Shared knowledge of wine on 100 item list and pairing with food based on guests personal pallet.
Server
Fox Restaurant
06.2015 - 04.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Bachelor of Arts - Urban Planning
University of Arizona
Tucson, AZ05.2019
Skills
- Communication
- Management
- Marketing
- Customer Service
- Problem Solving
- Time Management
- Team Leadership
- Organizational Skills
- Contract Negotiation
- Conflict Resolution
Timeline
Property Manager
Debrecht Properties
07.2021 - Current
Insurance Agent
GoHealth
09.2020 - 02.2021
Server
Tavolino Ristorante Italiano
09.2018 - 03.2019
Server
Fox Restaurant
06.2015 - 04.2018
Bachelor of Arts - Urban Planning
University of Arizona
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