Sofia Franco
Gardena,CA
Summary
Dynamic and reliable professional with a strong work ethic, delivering exceptional customer service and enhancing guest experiences. Skilled in performance improvement and time management, I excel in fast-paced environments, ensuring efficient operations and effective communication and collaboration.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Chick-fil-A
Torrance, CA
06.2024 - Current
- Provided exceptional customer service in fast-paced environment, ensuring timely and accurate order fulfillment.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Assisted with training new team members on operational procedures and customer interaction techniques.
- Collaborated with kitchen staff to streamline communication and improve service efficiency during peak hours.
Sales Associate
Victoria's Secret & PINK
Torrance, CA
11.2024 - 06.2025
- Delivered exceptional customer service, enhancing shopping experience and fostering brand loyalty.
- Processed transactions accurately, ensuring efficient point-of-sale operations.
- Maintained visual merchandising standards, contributing to engaging store displays.
- Assisted in inventory management, optimizing stock levels and product availability.
Server
The Original Giuliano´s
Gardena, CA
01.2022 - 04.2024
- Processed orders and sent to kitchen employees for preparation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
No Degree - Fashion Merchandising
Santa Monica College
Santa Monica, CA05-2026
High School Diploma -
North High School
Torrance, CA06-2023
Skills
- Exceptional customer service
- Performance Improvement
- Food Running
- Reliable and Responsible
- Warm and Friendly
- Front-of-house display creation
- Strong Work Ethic
- Time Management
Languages
Spanish
Professional Working
Timeline
Sales Associate
Victoria's Secret & PINK
11.2024 - 06.2025
Front of House Employee
Chick-fil-A
06.2024 - Current
Server
The Original Giuliano´s
01.2022 - 04.2024
No Degree - Fashion Merchandising
Santa Monica College
High School Diploma -
North High School