Sofia Frillici
Thousand Oaks,CA
Summary
Dynamic and results-oriented professional with a proven track record at Zumiez, adept in customer service and effective multitasking. Excelled in fostering a collaborative work culture and enhancing sales revenue through exceptional communication and organizational skills. Demonstrated expertise in conflict resolution and safe food handling, contributing to a positive and efficient work environment.
Personable and upbeat with excellent communication and organizational skills, ensuring smooth guest experiences and efficient table management. Knowledgeable about providing exceptional customer service and multitasking, while handling reservations and seating arrangements. Dedicated to creating welcoming atmosphere and enhancing overall guest satisfaction.
Developed exceptional customer service and multitasking abilities in high-energy hospitality environment. Thrives in fast-paced settings, excelling in managing guest interactions and coordinating logistics. Seeking to transition into new field, leveraging these skills to contribute to dynamic team.
Overview
4
4
years of professional experience
Work History
Hostess
Paradise Beach Cove Cafe
02.2024 - 05.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
2nd Assistant Manager/Sales Associate
Zumiez
05.2023 - 12.2023
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
Level 1 Associate
Parma Pizzeria Napoletana
02.2023 - 04.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Sales Associate
Zumiez
05.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Babysitter
Neighbor
08.2020 - 06.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
In Progess - Criminal Justice
Univeristy of Arizona Online
Tucson, AZ05-2028
High School Diploma -
Agoura High School
Agoura Hills06-2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Exceptional communication
- Safe food handling
- Conflict resolution
- Organizational skills
Timeline
Hostess
Paradise Beach Cove Cafe
02.2024 - 05.2024
2nd Assistant Manager/Sales Associate
Zumiez
05.2023 - 12.2023
Level 1 Associate
Parma Pizzeria Napoletana
02.2023 - 04.2023
Sales Associate
Zumiez
05.2022 - 02.2023
Babysitter
Neighbor
08.2020 - 06.2022
In Progess - Criminal Justice
Univeristy of Arizona Online
High School Diploma -
Agoura High School
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