SOFIA GALO
Virginia Gardens
Summary
Experienced with creating and implementing community engagement strategies that foster positive and interactive environment. Utilizes exceptional communication and organizational skills to manage diverse community needs effectively. Track record of building strong relationships and resolving conflicts, ensuring cohesive and supportive community atmosphere.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Manager
The Meyer's Group
01.2024 - 09.2024
- Yardi Software and RentCafe
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Completed annual rent calculations using housing database software.
- Responded to Common Area Maintenance (CAM) inquiries.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
- Negotiated with service providers to enhance community amenities, resulting in improved quality of life for residents.
Property Manager
Richman Properties
11.2023 - 01.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept properties in compliance with local, state, and federal regulations.
- Section 8 HUD Housing
Senior Assistant Property Manager
Richman Property Service
02.2023 - 11.2023
- Apartment Building: Lucida (105 Units), West Brickell Tower (32 Units), West Brickell View (68 units), Vista Grande (89 Units) Total 294
- Lease up For Slate Miami Apartment
- Accept rent and follow-up on delinquencies
- Post rent and miscellaneous income receipts
- Make bank deposits daily or when receipts are on hand, scan daily
- Post and follow-up on NSF checks
- Handle evictions and NSF warrants
- Turn over bad debts for collection
- Report income collection to Property Accounting
- Resolve all accounting discrepancies as soon as possible
- Verify that information on move-in and renewal leases agree with information in the computer
- Handles resident complaints in a prompt, courteous and efficient manner
- Take, issue and maintain work orders in Yardi
- Record notices to vacate; interview resident to determine reason for vacating
- Verify applications and process with accuracy and timeliness
- Input move-in and move-outs in computer
- Prepare lease renewal and rental increase notices to be reviewed by Regional Manager and Property Manager
- Inspect units prior to move-in
- Inspect apartments with new resident and complete appropriate forms
- Perform all functions relating to collections, Non-Sufficient Funds (NSF's), warrant process and evictions
- Update and maintain Utility Log
- Aid in leasing activities and resident relations
- Answer telephone while maintaining courteous and helpful attitude to residents and prospects
- Plan and direct social activities as needed and required by the LURA
- Follow owner and management procedures as directed
- Section 8 HUD Housing
Assistant Property Manager
TRG Management/The Related Group
06.2022 - 02.2023
- Assist Management of 315 Units
- Elderly Building 55 +
- Section 8 HUB
- Rehabilitation Property
- Strong resident relation and program and service creativity with excellent team management skills
- Prepare Lease/Rental agreements for Lessees
- Directs and Report on the Status of the property
- Periodically inspect the state of the property and make arrangements for essential maintenance
- Provide Exceptional Customer Service and build great working connections with our residents
Part-time Test Proctor
Miami Dade College
04.2021 - 06.2022
- Checks identification before testing and seats examinees for testing
- Monitors students during test sessions to ensure a secure testing environment
- Assists in the distribution and collection of test material
- Provides aid to examinees in the completion of demographic information before starting the test
- Reports suspected irregularities to the testing coordinator
- Controls admission to and from the testing room
- Fills out appropriate paperwork for various exams
Part-time Clerk
Miami Dade College
10.2019 - 04.2021
- Student Assistant Part Time Promoted to Part-time Clerk
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Reported back to management to receive day-to-day tasks and responsibilities
- Greet incoming office guests, answered questions and directed individuals to desired locations to enhance team efficiency
- Communicated effectively with management and instructors and openly accepted critiques and suggestions for areas of improvement
Human Resources Coordinator Internship
Trump International Beach Resort
06.2018 - 07.2018
- Company Overview: Hotel Management
- Recruiting
- Employee Relations
- Front Office
- Customer Service
- Time Management
- Supported human resources staff with new hire orientations and monthly departmental meetings
- Sent notices to employees and subcontractors regarding expiring documentation
- Gathered personnel records from all employees from each department
- Identified development opportunities and succession gaps
- Coordinated and conducted new hire pre-interviews
- Updated presentation and accompanying documents for compensation committee quarterly review
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees
- Hotel Management
Education
Bachelor of Science - Criminal Justice
Florida International University
Miami, FL12-2025
Associate of Arts - Criminal Justice Administration
Miami Dade College
Miami, FL07.2021
High School Diploma -
Miami Springs Senior High
Miami, FL06-2019
Skills
- Windows 7
- Windows 10
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Internet Research
- Customer Service
- Employee Relations
- Faxing
- Phone Communication
- Front Office Management
- Recruiting
- Research Skills
- Time Management
- Organization Skills
- Bilingual
- Background Checks
- Recordkeeping
- File Management
- Verbal Communication
- Written Communication
- Spreadsheet Development
- Data Entry
- Creative Problem Solving
- Active Listening
- Active Learning
- Critical Thinking
- Decision Making
- Public Speaking
- Community engagement
- Tenant and eviction laws
- Property inspections
- Resident relations
- Financial budgeting and reporting
- Online advertising
- Payment processing
- Customer support
- Customer relationship management
- Property tours
- Knowledgeable in Realpage, Yardi, Rentcafe, CRM
Certification
- NAFTrack Certification, 05/01/19, Miami Springs Senior High, Miami Springs, FL
- PearsonVue Certification, 06/01/21, Miami Dade College, Miami, FL
- PSI True Talent Certification, 07/01/21, Miami Dade College, Miami, FL
- Notary Public, 08/01/22, Miami Dade College, Miami, FL
Languages
Spanish
Native or Bilingual
Timeline
Community Manager
The Meyer's Group
01.2024 - 09.2024
Property Manager
Richman Properties
11.2023 - 01.2024
Senior Assistant Property Manager
Richman Property Service
02.2023 - 11.2023
Assistant Property Manager
TRG Management/The Related Group
06.2022 - 02.2023
Part-time Test Proctor
Miami Dade College
04.2021 - 06.2022
Part-time Clerk
Miami Dade College
10.2019 - 04.2021
Human Resources Coordinator Internship
Trump International Beach Resort
06.2018 - 07.2018
Associate of Arts - Criminal Justice Administration
Miami Dade College
Bachelor of Science - Criminal Justice
Florida International University
High School Diploma -
Miami Springs Senior High
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