SOFIA GALVIS
Summary
Customer-focused professional with experience handling transactions, scheduling, guest support, and administrative tasks in fast-paced settings. Known for multitasking, bilingual communication, time management, and following safety protocols while delivering dependable service and clear communication.
Overview
4
4
years of professional experience
Work History
Cashier/Busser
Brasa & Chifa
Providence, Rhode Island
05.2026 - Current
- Processed cash, card, and mobile transactions at Brasa & Chifa register, ensuring accurate and efficient transactions.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Collaborated with team members to deliver high-quality service, enhancing customer satisfaction.
- Entered dine-in and takeout orders into the POS system.
- Responded to customer inquiries and provided store information, improving customer experience.
Game Operations Students-Worker
Providence College
09.2024 - Current
- Assisted in setting up sports events at Providence College, contributing to successful event execution.
- Ensured adherence to safety protocols during daily operations, promoting a secure environment.
- Greeted visitors and clients at reception area, facilitating positive first impressions.
Assistant
Nayel Hair design
07.2022 - 05.2024
- Coordinated appointments and efficiently managed incoming calls, emails, and inquiries from customers and vendors.
- Managed appointment schedules and coordinated client check-ins at salon front desk.
- Assisted Nayel Hair Design stylists with shampooing, sectioning, and blow-drying clients.
- Prepared styling stations with tools, towels, and product supplies for daily services.
- Evaluated and responded to coworkers' requests for support, ensuring timely assistance.
Bilingual administrative intern
Prepare RI Internship with Home health and Hospice care of Nursing Placement
06.2023 - 07.2023
- Updated clients' demographic information to ensure accurate data for the Emergency Response System Department while providing translation assistance to facilitate communication.
- Updated patient records and administrative files with accurate intake details.
- Coordinated scheduling for a home health and hospice nursing placement office.
- Answered calls and routed inquiries to nursing and placement staff.
Education
Bachelor of Science in Management -
Providence College
Providence, RI05-2028
Skills
- Cash handling
- Customer service
- Administrative support
- Bilingual communication
- Multitasking
- Time management
- Dependable worker
Timeline
Cashier/Busser
Brasa & Chifa
05.2026 - Current
Game Operations Students-Worker
Providence College
09.2024 - Current
Bilingual administrative intern
Prepare RI Internship with Home health and Hospice care of Nursing Placement
06.2023 - 07.2023
Assistant
Nayel Hair design
07.2022 - 05.2024
Bachelor of Science in Management -
Providence College