Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel Solis

Anaheim,CA

Summary

Proven leader with a track record of enhancing customer engagement and team productivity at Toyota Of Orange. Specializes in strategic planning and relationship building, boosting client loyalty and operational efficiency. Skilled in computer proficiency and active listening, adept at fostering client relationships and mentoring teams for peak performance.

Overview

8
8
years of professional experience

Work History

New Car Advisor

Toyota Of Orange
09.2019 - Current
  • Built and maintained relationships with clients to provide ongoing support.
  • Facilitated communication and collaboration between departments to help business function smoothly.
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Trained new and existing employees on customer service best practices to improve overall customer handling skills.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
  • Promoted customer loyalty programs to increase customer retention and repeat purchases.
  • Monitored customer service operations to confirm compliance with quality standards.
  • Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
  • Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
  • Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
  • Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
  • Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
  • Managed high volume of incoming calls and inquiries, ensuring prompt assistance to potential clients.
  • Collaborated with other departments to guarantee seamless coordination in accommodating special requests and needs of guests.
  • Managed and filed contracts, invoices and other documents.
  • Providing customers with shuttle and uber support.

Security Guard

Professional Security Consultants
02.2019 - 09.2019
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Wrote detailed reports of all security breaches and investigations.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Examined doors, windows and gates to verify security.
  • Communicated with team members using hand signals and radios.
  • Assembled signs and cones to direct traffic through construction sites.
  • Improved traffic flow by efficiently coordinating and directing vehicular movements at assigned intersections.

Team Leader

Jack In The Box
06.2016 - 02.2019
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Collected, arranged, and input information into database system.
  • Frequently inspected production area to verify proper equipment operation.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Changed out cooking oil on regular basis and kept fry area clean to avoid grease fires or hazards.
  • Unloaded food supplies from distributor trucks and efficiently organized inventory.
  • Reduced food waste through diligent monitoring of inventory levels and proper storage techniques.
  • Trained new hires on fryer operations, safety procedures, and company policies, fostering a cohesive and efficient work environment.
  • Improved performance by training and mentoring new staff members and monitoring kitchen and customer areas.

Education

High School Diploma -

Villa Park High School
Villa Park, CA
06.2016

Skills

  • Relationship Building
  • Strategic Planning
  • Training and mentoring
  • Presentations and public speaking
  • Client Engagement
  • Critical Thinking
  • Attention to Detail
  • Relationship Development
  • Customer Service
  • Active Listening
  • Computer Proficiency
  • Call center experience
  • Scheduling

Languages

Spanish
Limited Working

Timeline

New Car Advisor

Toyota Of Orange
09.2019 - Current

Security Guard

Professional Security Consultants
02.2019 - 09.2019

Team Leader

Jack In The Box
06.2016 - 02.2019

High School Diploma -

Villa Park High School

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Daniel Solis