Sofia Garcia Martinez
Kent,WA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Exceptional communication skills with proven track record of building client rapport. Energetic Barista specializing in quality drinks and latte art. Committed to highest level of professionalism and customer enjoyment. Takes orders with smile and accurately makes delicious specialty drinks.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Medical Assistant
Family medicine first hill swedish
Seattle , WA
2023.10 - Current
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Administered injections, medications and treatments as directed by the physician.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Provided assistance to medical staff in performing minor surgical procedures.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Documented notes during patient visits.
- Scheduled appointments for patients via phone and in person.
- Responded to patient callbacks and phone-in prescription refill requests.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Explained treatment procedures and physicians' instructions.
- Handled general office duties to support administrative staff during peak hours.
- Prepared treatment rooms for patient examinations.
Barista
bigfoot java
Kent , WA
2024.03 - 2024.05
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Monitored inventory levels of supplies and restocked when necessary.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Ground beans for espresso shots according to individual customer specifications.
- Stocked shelves with ingredients needed to make coffee drinks.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Addressed and resolved customer concerns to maintain brand loyalty.
Sales Associate
Michael Kors
Auburn , WA
2023.09 - 2024.01
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
- Processed transactions using a point-of-sale system.
- Processed credit card transactions quickly and securely.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Organized stockroom shelves according to size, color or style.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
Certificate - Medical Assistant
Pima Medical Institute
Tucson, AZ2023-08
High School Diploma -
Federal Way High School
Federal Way, WA2022-06
Skills
- Medical Terminology
- Indirect Patient Care
- Wound care specialist
- Patient Scheduling
- Medical Procedures
- Wound care and irrigation
- Vital sign monitors
- communication skills
- team work
- multitasking
- customer service
- organization
Languages
English
Professional
Spanish
Professional
Certification
- medical assistant license
References
References available upon request.
Timeline
Barista
bigfoot java
2024.03 - 2024.05
Medical Assistant
Family medicine first hill swedish
2023.10 - Current
Sales Associate
Michael Kors
2023.09 - 2024.01
Certificate - Medical Assistant
Pima Medical Institute
High School Diploma -
Federal Way High School
- medical assistant license
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