Sofia German

• Managed and maintained patient records, ensuring accuracy and confidentiality
• Coordinated communication between healthcare providers, patients, and families to ensure effective
care delivery
• Assisted with admissions process by collecting necessary documentation and verifying insurance
information
• Prepared patient charts for upcoming appointments or procedures, ensuring all required documents
are included
• Transcribed physician orders accurately into the electronic health record system
• Answered phone calls and directed inquiries to appropriate personnel or departments
• Collaborated with nursing staff to coordinate patient transfers within the hospital or to other facilities
• Provided administrative support such as filing, faxing, scanning documents, and organizing paperwork
• Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
• Supported quality improvement initiatives on the unit through data collection/analysis and participation
in meetings
• Assisted with discharge planning process by coordinating necessary arrangements/appointments
• Responded promptly to emergency situations by alerting appropriate personnel/team members
• Assisted in maintaining a clean and organized work environment on the unit for optimal efficiency
• Updated patient demographic information in the electronic health record system to maintain accurate
records
• Facilitated effective communication among healthcare professionals by relaying messages, requests,
and updates promptly
• Maintained a professional demeanor at all times, even in challenging situations
• Demonstrated strong organizational skills by managing multiple tasks simultaneously
• Prioritized tasks based on urgency/importance, ensuring timely completion of responsibilities

Received incoming calls and paged individuals and departments over PA system.
Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
Managed high volume of incoming calls from customers, providing outstanding customer service to
callers.
Operated computers and fax machines to send and receive messages to customers and coworkers.
Troubleshot issues with telephone equipment and software to keep systems functional.
Handled customer complaints using strong engagement, research and issue-resolution skills.
Identified serious conditions and emergency situations and immediately referred to hospital for prompt
care.
Contacted other physicians, specialists, and health care providers when a code has been called in to
provide emergency procedures on in house patients and/or incoming complex case
Organized patient records and database to facilitate information storage and retrieval
Facilitated communication between patients and various departments and staff
Followed document protocols to safeguard confidentiality of patient records
Escalated complaints, with unsatisfied services with providers.
Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient
documentation.
Contacted providers offices to discuss and resolve unpaid claims and incorrectly paid claims.

Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-
stress situations.

Determined financial needs by assessing existing coverage and aligning new products and services with
long-term goals.
Scheduled appointments to providers office and coordinate transportation for scheduled appointments.
Maintained and updated members accounts such as demographics and authorized representative.