Summary
Overview
Work History
Education
Skills
Visasponsorship
Personal Information
Additionalworkexperience - Training
Timeline
Generic

Sofia Gil Alvarez

Dallas,United States

Summary

I am a professional in Industrial Engineering with 9 years experience, planning programming scheduling in oil industrial also great knowledge in human resource recruiting, training coordinator, problem solving and critical thinking, strong oral and written communication skills. I am interested in professional growth, finding a job permanently and providing technical and communication tools for the development of the organization. Open to continuous learning and personal growth.

Overview

16
16
years of professional experience

Work History

Member Advocate

Paydhealth
11.2023 - Current
  • Ensure that plan members meet plan eligibility requirements to receive medication(s)
  • Coordinate access to alternate funding programs; provide assistance to members and physician staff to complete all necessary financial assistance program forms
  • Coordinate delivery and verify receipt of financial assistance forms and applications to members, physician offices, and financial assistance programs
  • Utilize Salesforce to accurately document/record all interactions with members, health care providers, pharmacies, and financial assistance entities
  • Resolve inbound calls from members, physicians, and programs as necessary

Costumer Service Representative

Cornerstone Automation Systems
03.2023 - 09.2023
  • Respond to inbound phone calls with courtesy and professionalism, communicate effectively with customers to provide an accurate and thorough case intake for new customers
  • Able to research and identify how to correctly route a customer request, create case notes within Zendesk customer management software (CMS), as well as customer ticketing software (Service Channel, Service Now)
  • Access and effectively utilize desktop interface to update customer software or provide troubleshooting assistance

Customer Service Representative

The Great Greek Mediterranean Grill
04.2022 - 12.2022
  • Outbound marketing and sales call experience
  • Excellent communication skills for complaint resolution
  • Order Reception
  • Management of record time in the resolution of claims made by the client

Operational Planning Engineer

PDVSA PETROPIAR
06.2016 - 09.2021
  • Verify the status of receipt of batches, guaranteeing the quality of the diluted crude oil to be received in the storage tanks, monitor the operational parameters in order to maintain the process of improvement stable and thus obtain a commercial crude within the specifications requested by the client for be competitive in the international oil market
  • Monitoring of crude oil movement through the pipeline ensure compliance between operational area and crude upgrader
  • Ensure compliance with the loading plan in the process units (reception of diluted crude, obtaining and recirculation of naphtha, production of commercial crude oil for export)
  • Identify, maintain, and communicate inter-process delivery milestones, critical paths, dates, and dependencies through the master schedule
  • Verification and compliance of transfers between units, crude oil levels in storage tanks
  • Garantizar la obtención de parámetros de calidad de crudo y productos derivados
  • Lead activities in support of collecting, tracking, and reporting on the business benefits of the stewardship program presented to senior management
  • Responsible for the weekly planning and scheduling for all disciplines and compliance with processes in production operations
  • Participate in the daily planning meetings to review the work packs and Operations acceptance in order to attain good planning compliance
  • Coordinate with other operations planners in the process plant and dock of the Improvement Division for the correct storage, transfer and delivery of product for export, complying with the security parameters in the loading of oil tankers

Human Resources Recruiter / Planning / Training

PDVSA
02.2012 - 06.2016
  • Coordination of training actions for the workers at the Orinoco Oil Belt, Oil Services and Ayacucho Division
  • As well as the review and implementation of management indicator
  • Coordinating recruiting efforts/Selection/Follow up with applicants of the best candidates for the job requested by management
  • Work with a HR team that Reach out 7000+ candidates on phone, face to face interview
  • Collaborate with department managers to identify and draft detailed and accurate job descriptions and hiring criteria
  • Data recording of recruitment activities, applicants, interviews, hiring, transfers, promotions and terminations/Preparation of statistical reports to monitor compliance with the objectives and policies of the company

Bilingual Coordinator

Ministry of Finance
10.2008 - 12.2011
  • Receive correspondence and documents from each of the departments of the company or institution and organize them according to their destination
  • Document management, tracking code assignment
  • Follow-up of incoming and outgoing communications by the Minister's Office

Education

Bachelor of Science (BS) - Industrial Engineer

ISPJAE
06.2008

Skills

  • Time-management
  • Bilingual (English / Spanish)
  • Proficient with Microsoft Office (Word, Power Point, Excel, Outlook, Access, Visio, Publisher)
  • Strong numerical and analytical skills
  • Attention to detail
  • Strong skills using tools for personnel selection (Zoom, LinkedIn, Facebook, Indeed)
  • Experience with SAP
  • Experience with ICIMS
  • Recruiting
  • Selecting
  • Orienting
  • Training
  • Reporting experience using Solomon / Aspen
  • Strategic planning
  • Refinery Operating Plan
  • Basic process engineering methods
  • Refinery processes
  • Planning and Economics process in the refinery
  • Commercial feedstocks planning and economics
  • Proficient with customer service software (ZENDESK / SALESFORCE)

Visasponsorship

No Visa Sponsorship Required

Personal Information

Work Permit: Fully Work Authorized

Additionalworkexperience - Training

  • Course of decision making
  • Integral table of command course as management tool.
  • Course of quality and filtration in aviation fuels.
  • Intermediate english course.
  • SAP Basic course – HR recruitment module.
  • Intermediate excel course.
  • High performance meeting course- motivation to achievement.
  • High performance course in the work teams.
  • Course of excellence in the attention to the citizen.
  • Training workshop for facilitators.
  • Workshop integrating HR as a high – performance team.
  • Corporate training workshop on supervision and management, modules of values and strategic vision.
  • Workshop on productivity and ethics, practical reasoning to favor and strengthen the achievement of objectives and goals.

Timeline

Member Advocate

Paydhealth
11.2023 - Current

Costumer Service Representative

Cornerstone Automation Systems
03.2023 - 09.2023

Customer Service Representative

The Great Greek Mediterranean Grill
04.2022 - 12.2022

Operational Planning Engineer

PDVSA PETROPIAR
06.2016 - 09.2021

Human Resources Recruiter / Planning / Training

PDVSA
02.2012 - 06.2016

Bilingual Coordinator

Ministry of Finance
10.2008 - 12.2011

Bachelor of Science (BS) - Industrial Engineer

ISPJAE

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Sofia Gil Alvarez