Sofia C. Godoy
Summary
Results-focused management professional with a strong work ethic and unwavering dedication. Well-prepared to thrive in high-demand environments, optimize operations, enhance customer experience, and successfully implement strategic initiatives. Prioritizes collaboration within teams and possesses adaptability to meet evolving business needs. Proficient in operational management and strategic planning, equipped to make significant contributions to organizational success.
Overview
19
19
years of professional experience
Work History
District Manager
Ashford Communities
04.2024 - Current
- Supervised various locations, enforcing high-quality standards of operation a total of 1.670 doors between 5 properties.
- Ensured compliance with company policies and procedures and federal/state regulations by conducting regular audits of operational practices at each property.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Enhanced company reputation through community involvement, developing partnerships with local organizations, and participating in charitable events.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining the current clientele base.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards.
- Promoted a culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
- Analyzed sales data to identify growth opportunities and areas for improvement across the district.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
- Coordinated with marketing to launch promotional campaigns, boosting customer engagement and sales.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Developed and executed strategic plans for underperforming properties, turning around sales figures.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Developed strategic plans for the district to achieve short-term and long-term goals.
Property Manager
Ashford Communities
03.2023 - 04.2024
- Ashford Santa Ana, Houston, Tx.77077(656)
- Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
Property Manager
Ashford Communities
10.2022 - 03.2023
- Ashford Briar Point Apts, Houston Tx.77077 (256)
Property Manager
Asset Living Management Company
08.2021 - 12.2022
- North Park Apts, Houston Tx.77060 (192)
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maximized rental income while minimizing expenses through effective planning and control.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Leveraged market data to advise property owners on competitive pricing strategies, maximizing rental income.
- Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Streamlined rent collection processes, significantly reducing late payments.
Property Manager
Greystone Management Company
10.2020 - 04.2021
- Park at Fallbrook Apartments, Houston Tx.77086 (390) Tax Credit
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Responded to Common Area Maintenance (CAM) inquiries.
- Completed annual rent calculations using housing database software.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Property Manager
Centra Partners Management Company
09.2016 - 09.2019
- Las Plazas Apartments, Houston, TX.77034 (80 Units)
- Coordinated appointments to show marketed properties.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Communicated effectively with owners, residents, and on-site associates.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Generated leads for sales and rental properties through cold calls and referrals.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Property Manager
Centra Partners Management Company
12.2014 - 09.2016
- Park De Ville Apartments/Houston Tx.77060 (124 Units)
Assistant Manager
Centra Partners Management Company
12.2009 - 11.2014
- Villa Anita I&II325 Units Houston, TX.77022 (325 Units)
Property Manager
Carpenter Asset Management Association (CAMA)
01.2009 - 12.2011
- Farrell Gardens Apartments/Houston,7707265 (Units)
Leasing Agent
Vista Verde Apartments
06.2006 - 11.2008
- 240 Units
Education
Office Administration -
New Professional Technical Institute
Miami, FL03.2006
High School Diploma - undefined
American High School
Miami Lakes, FL06.2004
CAM - CAM
Houston Apartments Associate
Houston, TX02-2025
Skills
- Fluently in Spanish and English
- Proficient in Microsoft Word, Excel & Outlook
- Fast learner & always have a positive attitude
- On-Site/Real Page
- Resman Software
- Entrata
- BlueMoon Software
- CoreLogic Saferent
- Conservice Utilities Billing Software
- 16 years of experience in the apartment management industry
- Vendor management
- UltiPro
- Budgeting skills
- ForRentCom and combined marketing websites
- Operational improvement
- Time management
- Tax Credit
- Staff training and development
- Section8/ HUD
- Budgeting and expenditures
- Customer complaint resolution
- Performance evaluations
- Team recruiting and onboarding
- Team building
- Financial oversight
- Technology proficiency
- Leadership skills
- Strategic planning
- Customer service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 35 staff members.
- Achieved a monthly closing ratio of 3% delinquency for the portfolio. Ensuring consistency in following all legal matters to protect the property and tenant's legal rights.
- Maintained 90% or higher Occupancy per month by being consistent with our marketing plans, surveying the area, and staying within the marketing competition. with accuracy and efficiency.
- Achieved budget targets by optimizing ION portfolio by completing inventory checks and cost-efficient spending including monthly regular services.
- Obtain the most awards for the 2024 end-of-the-year company event for my portfolio.
- Couch and develop team members with my expertise and developmental resources from different departments within the company and community.
Blue Star Certified
Obtain by the Houston Police Department to assist my properties to get Blue Star Certified by partnering with HPD and minimizing and keeping illegal activity out of rental communities. Expiration Date:11/2026
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
District Manager
Ashford Communities
04.2024 - Current
Property Manager
Ashford Communities
03.2023 - 04.2024
Property Manager
Ashford Communities
10.2022 - 03.2023
Property Manager
Asset Living Management Company
08.2021 - 12.2022
Property Manager
Greystone Management Company
10.2020 - 04.2021
Property Manager
Centra Partners Management Company
09.2016 - 09.2019
Property Manager
Centra Partners Management Company
12.2014 - 09.2016
Assistant Manager
Centra Partners Management Company
12.2009 - 11.2014
Property Manager
Carpenter Asset Management Association (CAMA)
01.2009 - 12.2011
Leasing Agent
Vista Verde Apartments
06.2006 - 11.2008
High School Diploma - undefined
American High School
Office Administration -
New Professional Technical Institute
CAM - CAM
Houston Apartments Associate
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