Sofia Gonzales
Beaumont,CA
Summary
Dedicated customer service professional skilled in conflict resolution, team building, and employee training. Proven ability to enhance service delivery and maintain food safety compliance in a fast-paced environment.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Manager & Crew Trainer
McDonald's
Beaumont
05.2022 - Current
- Supervised daily restaurant operations ensuring efficient service delivery.
- Trained and mentored team members on customer service standards.
- Implemented training programs to enhance staff performance and skills.
- Resolved customer complaints to maintain a positive dining experience.
- Monitored food safety practices to ensure compliance with health regulations.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
Education
High School Diploma -
Beaumont High School
Beaumont, CA06-2023
Bachelor of Arts - Liberal Arts
California State University San Bernardino
San Bernardino, CA09-2026
Skills
- Customer service
- Team building
- Employee training
- Project management
- Conflict resolution
- Food safety compliance (ServSafe Certified)
Certification
- ServSafe
Timeline
Manager & Crew Trainer
McDonald's
05.2022 - Current
High School Diploma -
Beaumont High School
Bachelor of Arts - Liberal Arts
California State University San Bernardino