Sofia Graciano
Fort Worth,TX
Summary
Proven in enhancing customer satisfaction and streamlining operations, my roles have showcased my ability to handle excellent customer service and foster strong customer relationships. Skilled in payment processing and teamwork, I excel in environments requiring attention to detail and excellent communication. Achieved significant improvements in checkout efficiency and inventory management, demonstrating a strong work ethic and resilience.
Overview
3
3
years of professional experience
Work History
Front End Customer Service Associate
Walmart
02.2024 - 06.2024
- Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
- Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
- Developed strong relationships with customers through active listening, empathy, and understanding their needs.
- Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
- Maintained a clean and organized front end area, ensuring a positive shopping experience for all customers.
Sales Associate
HomeGoods
11.2021 - 02.2024
- Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, up front and also on the sales floor, addressing concerns promptly, and providing a welcoming store environment.
- Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
- Assisted in training new employees on store procedures, fostering teamwork and promoting a knowledgeable workforce.
- Demonstrated adaptability by switching between various departments as needed, ensuring all areas remained fully stocked.
Education
Penn Foster High School
Fort Worth, TX05.2024
Skills
- Strong Work Ethic
- Patience and resilience
- Customer Relationship Building
- Complaint Handling
- Payment Processing
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Excellent Communication
Languages
English
Native or Bilingual
Timeline
Front End Customer Service Associate
Walmart
02.2024 - 06.2024
Sales Associate
HomeGoods
11.2021 - 02.2024
Penn Foster High School
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