Sofia Guzmam
Homestead,FL
Summary
Dynamic professional with extensive experience as a Tag and Title Clerk at South Dade Auto Tag Agency, excelling in title processing and customer service. Proven ability to enhance workflow efficiency and accuracy, achieving a significant reduction in transaction errors. Strong collaborator with a keen attention to detail, dedicated to fostering positive customer relationships.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Tag and Title Clerk
South Dade Auto Tag Ageny
10.2022 - Current
- Processed vehicle registration applications, ensuring compliance with state regulations and accuracy of documentation.
- Assisted customers in obtaining necessary tags and titles, providing clear guidance on requirements.
- Maintained accurate records of transactions in internal database, enhancing data integrity and retrieval efficiency.
- Provided support during peak periods by efficiently handling customer inquiries and managing workflow.
- Conducted quality checks on completed transactions to ensure adherence to company standards and protocols.
- Communicated with customers to resolve common title issues.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Calculated and remitted state sales tax, service, and other charges.
- Organized and prepared tax and title documents to transfer ownership of property.
- Organized physical files efficiently, enabling easy retrieval of information when needed for future reference or audits purposes.
- Provided prompt resolutions to customer inquiries or concerns, contributing to an improved reputation for excellent service.
- Developed strong professional relationships with customers, fostering trust and loyalty to the business.
- Ensured compliance with state regulations by diligently reviewing documents for accuracy and completeness.
- Improved customer service by providing knowledgeable guidance on tag and title requirements and procedures.
- Collaborated with team members to optimize workflow processes, enhancing overall productivity levels.
- Reduced wait times for customers by consistently prioritizing tasks and staying organized.
- Managed high volumes of transactions while maintaining attention to detail and accuracy, leading to a decrease in errors.
- Demonstrated adaptability during peak periods by multitasking and being flexible in handling various tasks at hand.
Sales Associate
TJ Max
06.2022 - 08.2022
- Assisted customers with product selections to enhance shopping experience.
- Managed inventory levels, ensuring stock availability and accurate displays.
- Collaborated with team members to maintain a clean and organized store environment.
- Resolved customer inquiries and issues promptly, fostering positive relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
Business Administration By And Management
Miami Dade College
Miami, FLHigh School Diploma -
South Dade Senior High School
Homestead, FL06.2022
Skills
- Title processing
- Filing systems
- Document verification
- Deadline management
- Vehicle registration
- Tax calculation
- Teamwork and collaboration
- Customer service
- Attention to detail
Timeline
Tag and Title Clerk
South Dade Auto Tag Ageny
10.2022 - Current
Sales Associate
TJ Max
06.2022 - 08.2022
Business Administration By And Management
Miami Dade College
High School Diploma -
South Dade Senior High School