Sofia Guzman

• Monitor burglary, fire, hold-up, environmental alarms as well system malfunction signals for commercial businesses, residential properties, and Department of Defense establishments
• Provide outstanding customer service for people that are looking to test their systems, providing the best solutions for technical problems, and transferring customers over to right personnel to get the best assistance.
• Helping provide people with peace of mind over the safety of their homes or their establishments by dispatching police, fire, or medical help in a timely manner
• Up-trained in 7 different skill sets to provide assistance and flexibility to the workplace when needed

Was in charge of about 10 or so employees, determined their daily tasks of either receiving the containers, eye wear, or any other sort of product that came in

• Directed the drivers into their tasks for the day of shuttling, putting away in racks, or having them do consolidation work to clear out space that was needed while using the hours given for each department
• Organized tasks based on priority, and working efficiently to finish up to 8 containers a day during our busiest season
• Worked very efficiently on the computer collecting and updating data weekly on the process of the department, filled in measurements for all new items that were required, adjusted certain products into the system, and communicated daily with the customer to meet their daily needs and tasks
• As lead, I took on responsibilities over other departments to help out when their respective leads were out
• For Example, managed replenishment area with about 10+ employees by printing out labels for drivers and directing other employees to fill in product in their locations to avoid pickers from running out of product to pick a key step for the outcome of orders picked by the end of the day.

• Filled out labels, held tags and packaged equipment as necessary
• Filled orders by locating and preparing items for delivery
• Monitored, arranged and filled warehouse shelves when needed
• Trained new hires on warehouse policies and procedures
• Completed receiving documents for incoming shipments
• Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department
• Performed inspections of shipment contents, verifying accuracy against invoices and manifests
• Led and managed projects to support logistics efforts and plans
• Consistently met company and department objectives within budget and time constraints.

• Collected payments and provided accurate change
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity
• Worked closely with front-end staff to assist customers
• Trained new team members in cash register operation, stock procedures and customer services
• Operated large-volume cooking equipment, including grills, deep-fat fryers and griddles 8 hours per day
• Scraped and stacked dirty dishes and cooking utensils to prepare items for cleaning
• Checked quality of food and kept track of old and new items to ensure freshness of ingredients.