Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sofia Hanna

Fayetteville,GA

Summary

Im exceedingly reliable, quickly mastering new concepts and skills. Committed to highest level of professionalism and customer enjoyment. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.

Overview

6
6
years of professional experience

Work History

Junior Groomer Stylist

Petco
Peachtree City, GA
10.2023 - 04.2024
  • Assessed the condition of each animal prior to beginning grooming process in order to determine best approach for individual pet's needs.
  • Evaluated animals before releasing them back to owners; discussed any issues that arose during the session with owner if needed.
  • Communicated with customers regarding their pet's needs and recommended additional services or products when necessary.
  • Developed positive relationships with customers through friendly interactions both over the phone and in person.
  • Provided nail trimming, paw pad shaving, ear cleaning, teeth brushing, de-shedding, de-matting, blowing out, sanitary trims, anal gland expression.
  • Provided assistance with bathing when necessary due to size or temperament of animal being groomed.
  • Ensured that all equipment used was cleaned after each use according to company standards.
  • Kept accurate records of services rendered and products sold to clients.
  • Performed minor medical treatments on animals such as flea baths and medicated shampoos.
  • Assisted customers in selecting appropriate grooming products for their pets.
  • Organized appointments/cancellations so that multiple pets could be serviced efficiently without compromising quality of service provided.
  • Facilitated professional relationships with clients, promoting and encouraging repeat business.
  • Promoted grooming services, packages and products to customers to increase store sales.
  • Regularly clean and disinfected common areas, tables, front desk, floors, walls, and windows and to reduce spread of any bacteria/illnesses and to optimize safety and cleanliness.
  • Bathed large number of animals during each shift many ranging 50lbs+.
  • Booked grooming appointments and made follow-up phone calls to remind customers of upcoming appointments.
  • Handled pets with gentle demeanor to help animals feel calm and secure.
  • Regularly collecting and recording animal weight, medical records, and allergies to prepare for grooming services and making necessary notes/precautions.
  • Played with dogs and cats to maintain socialization and reduce stress.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained salon actively by keeping laundry washed, dried/folded, mopping daily, sterilizing kennel water bowls, bathing tubs, kennels and groomings tables.
  • Managed multiple tasks simultaneously while providing excellent customer service.
  • Assisted in creating promotional campaigns to attract new customers.
  • Performed administrative tasks such as managing appointments, taking payments, and filing paperwork.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.

Live-in Farmhand

Belle Fourche Farm
Fayetteville, GA
05.2022 - 07.2023
  • Provided assistance during birthing events for livestock 100+ animals, including caring for animal all throughout the night, administering medication or feedings.
  • Cared for livestock, including feeding and watering twice a day.
  • Performed general maintenance tasks around the farm, also repairing fences and buildings.
  • Maintained farm equipment such as tractors, harvesters, bobcat, farm polaris, lawn mowers and other machinery.
  • Once a week (sometimes more), loading and unloading trucks with supplies or products from the farm.
  • Assisted in tagging and documenting cattle or sheep for identification purposes.
  • Cleaned out barns, stalls, pens, and other animal enclosures on a weekly basis.
  • Inspected fields regularly to identify pests or diseases that may harm crop growth.
  • Monitored animal health at all times, identifying and reporting any signs of illness.
  • Responsibilities of livestock including administering specific medications, vaccines, docking tails, milking, de-worming, birthing/documenting, animal health updates.
  • Coordinated with farm management to plan and adjust tasks based on weather conditions and crop/livestock needs.
  • Conducted daily inspections of farm.
  • Assisted with the breeding and raising of livestock, including calving and lambing.
  • Collaborated with team members to ensure all farm operations ran smoothly and efficiently.
  • Operate farm machinery such as tractors and hay balers, mineral buckets, machinery, fence panels, waste clean up, deliveries, mowing, etc.
  • Monitored all damaged merchandise, and prepared records.
  • Participated in necessary farm chores and assisted with feeding, turnout, cleaning stalls, barn and farm maintenance, grooming and exercise.
  • Mixed feed, additives and medicines in prescribed portions to specific herds as needed.
  • Maintained stock health with proactive grooming, clipping, trimming, parasite control, castration, and shearing.
  • Broke in new cattle and sheep with diligent and patient approach focused on building trust and obedience.
  • Protected herds from predators using trained dog.
  • Shifted animals between grazing areas to foster sufficient access to food.
  • Updated records with data about animal growth, feeding patterns, costs and behaviors.
  • On call 24/7 to address any issues that arose for the farm or the animals.
  • Mowed and maintained 100 acres of farmland, with animals, fences, foliage, and buildings within the property.
  • Made regular trips to Auburn University, transporting animals to and from the Hospital. Learning a lot from the students and teachers.
  • Made regular deep cleans of the barn to ensure rodent problems was minimal.
  • Sheered any sheep if requested by farm owner.
  • Operated irrigation systems to provide adequate water supply for plants and animals.

Office Operator

All American Barber Inc
San Diego, CA
02.2018 - 03.2021
  • Data input
  • Light accounting
  • Banking
  • ATM servicing
  • Shop product inventory.
  • Restocking of products to store and barber requests.
  • Driving to all 8 locations once a week.
  • Maintained good relationships with existing customers through friendly conversations during visits.
  • Received incoming shipments of product orders; checked accuracy against invoices received.
  • Displayed merchandise on shelves in an organized manner; kept areas neat and tidy at all times.

Pool Safety Officer

The Welks Resort
Escondido, CA
09.2020 - 12.2020
  • Developed emergency action plans for different scenarios related to pool safety.
  • Assisted lifeguards with ensuring pool safety, including enforcement of rules and regulations.
  • Monitored swimmers, enforcing rules and regulations while providing assistance when needed.
  • Communicated effectively with supervisors regarding staffing levels, maintenance needs and special requests from guests.
  • Provided excellent customer service by responding promptly to guest inquiries or complaints.
  • Observed sections of assigned water zone of responsibility.
  • Closing pool area every 2 hours to maintain the pool, replacing dirty towels for clean ones, cleaning off chairs/tables/walk paths of trash or belongings left.
  • Check out medical bag everyday, administering medication to guests following prescribed guidelines.
  • Arranging rides for guests to and from pool area upon request.

Education

Dog Grooming

QC Career School

Certified Dog First Aid

QC Career School
09-2021

High School Diploma -

Escondido Charter High School
Escondido, CA
06-2021

CPR Certified

American Red Cross
08-2020

Skills

  • Detail orientated
  • Works well in team
  • Solid problem solver
  • Active listener
  • Speedy and efficient
  • Positive and professional
  • Patient when teaching
  • Ability to learn quickly
  • Reliable interpersonal skills
  • Friendly and outgoing
  • Menu Memorization
  • Well organized

Timeline

Junior Groomer Stylist

Petco
10.2023 - 04.2024

Live-in Farmhand

Belle Fourche Farm
05.2022 - 07.2023

Pool Safety Officer

The Welks Resort
09.2020 - 12.2020

Office Operator

All American Barber Inc
02.2018 - 03.2021

Dog Grooming

QC Career School

Certified Dog First Aid

QC Career School

High School Diploma -

Escondido Charter High School

CPR Certified

American Red Cross

Similar Profiles

CREATE PROFILE
Sofia Hanna