Sofia Henao Martinez
Norwalk,United States
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
8
8
years of professional experience
Work History
Head Bartender
The Granola Bar
Darien, CT
04.2023 - Current
- Trained new bartenders on accurately mixing cocktails and pouring beer.
- Maintained cleanliness and complied with health regulations for safety standards in the workplace.
- Promoted ethical and lawful alcohol sales practices by efficiently checking for age criteria and abstaining from any excess serving.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Managed stock levels of all alcoholic beverages available at the bar.
- Inspected beverage quality regularly to ensure freshness.
- Handled food orders from customers seated at the bar.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Collected and organized daily totals and tips.
- Upsold customers from lower to higher-end brands, resulting in increased sales.
- Displayed and retained extensive knowledge of liquors, wines, and entrees.
- Created product with satisfying imagery.
Server
The Granola Bar
Rye , NY
03.2022 - 04.2023
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, accurately, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Remained updated with daily specials, promotions, and latest menu additions.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Implemented feedback from customers to improve service quality and menu offerings.
- Garnished dishes and beverages to serve visually appealing menu items.
Shift Leader
The Lila Rose
Stamford, CT
09.2020 - 03.2022
- Continuously ensured exceptional service delivery in a high-pressure, fast-paced setting.
- Consistently achieved higher revenue goals through suggestive selling to customers
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Arranged side stations prior to meal service times for easy access during rush hours.
- Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
Bartender
Terrain Cafe
Westport, CT
05.2019 - 09.2020
- Processed payments accurately and efficiently with POS system.
- Developed good working relationships with fellow employees through effective communication.
- Provided support for exclusive events as needed
- Engaged guests in conversation while mixing drinks to create a friendly atmosphere in the bar area.
- Effectively multitasked within a fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Greeted frequent visitors by name and explained new promotions.
Inventory Sales Associate
Bungalow
Westport, CT
01.2020 - 03.2020
- Performed regular cycle counts to maintain inventory accuracy.
- Organized merchandise by category, style, and size for easy access in storage.
- Created labels for incoming merchandise and updated existing inventories accordingly.
- Verified vendor invoices against received products for quantity, pricing, and other discrepancies.
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing, and organized arrangements to promote items.
- Organized store by returning merchandise to proper areas and restocking displays.
Server
The Granola Bar
Westport, CT
10.2016 - 04.2019
- Ensured guests experienced a hospitable atmosphere from the moment they arrived
- Effectively addressed customer wants and needs through strong communication skills.
- Performed opening and closing duties such as setting up the dining area, and restocking supplies.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked food before serving it to customers.
- Accurately recorded orders on the cash register and POS.
- Provided exceptional service to a high volume of daily customers.
Education
High School Diploma -
Norwalk High School
Norwalk, CT06-2018
Skills
- Sharp memory
- Knowledge of spirits
- Excellent judgment
- Outstanding customer service
- Service-oriented mindset
- Handling Difficult Customers
- Complex Problem-Solving
- New Hire Training
- Point of sale systems
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Head Bartender
The Granola Bar
04.2023 - Current
Server
The Granola Bar
03.2022 - 04.2023
Shift Leader
The Lila Rose
09.2020 - 03.2022
Inventory Sales Associate
Bungalow
01.2020 - 03.2020
Bartender
Terrain Cafe
05.2019 - 09.2020
Server
The Granola Bar
10.2016 - 04.2019
High School Diploma -
Norwalk High School
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