Sofia Henderson
Reno,Nevada
Summary
Driven and dynamic professional with a proven track record at Wild Island Family Adventure Park, enhancing guest satisfaction through exceptional customer service and first responder skills. Excelled in leadership and team collaboration, significantly improving safety and operational efficiency. Expert in crisis management and customer engagement, embodying reliability with an outgoing personality. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Elite Lifeguard
Wild Island Family Adventure Park
05.2023 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Made sure customers have a safe and fun day in the park
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Increased guest satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Made it to elite status in 1 season
Sales Associate
Baskin Robins
03.2022 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Kept the employee and customer areas clean and orderly.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Preformed calmly and efficiently in rushes with 30 or more people at a time.
Education
High School Diploma -
Galena High School
Reno, NV06.2025
Skills
- Lifeguard certification (CPR, AED, and other first aid training)
- Effective problem-solver
- Leadership Qualities
- Team Collaboration
- Reliable and punctual
- Exceptional customer service
- Outgoing Personality
Timeline
Elite Lifeguard
Wild Island Family Adventure Park
05.2023 - Current
Sales Associate
Baskin Robins
03.2022 - 06.2022
High School Diploma -
Galena High School
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