Summary
Overview
Work History
Education
Skills
Timeline
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Sofia Hernandez

Phoenix,Arizona

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience

Work History

Specialty Sales Associate

Target
Phoenix, AZ
09.2022 - 07.2024
  • Provided exceptional customer service by greeting customers in a friendly, knowledgeable manner.
  • Assisted customers with selecting merchandise appropriate to their needs and preferences.
  • Maintained product displays, restocked shelves, and rotated stock as needed.
  • Organized backroom storage area to maximize space utilization while maintaining efficient access to products.
  • Processed online orders efficiently using point-of-sale system software applications.
  • Collected payments and provided accurate change.
  • Replenished shelves as needed to maintain attractive store displays throughout the day.

Sales Consultant

Progressive Casulty Insurance
Phoenix, AZ
09.2019 - 03.2020
  • Analyzed customer needs and preferences to recommend appropriate products.
  • Provided detailed product information to customers, including features, prices, and availability.
  • Resolved customer complaints and inquiries in a timely manner.
  • Greeted incoming customers and provided expert sales and service to drive revenue.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Handled credit and debit card payment processing to complete purchasing experience.

Front Desk Receptionist

Massage Envy
Scottsdale, AZ
09.2017 - 02.2019
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Explained policies and procedures to visitors.
  • Promoted membership sales through effective communication with potential members.
  • Performed opening and closing tasks such as counting money in drawer and restocking shelves for next day's business.
  • Checked in and checked out guests, processed payments and handled cash transactions.

Education

High School Diploma -

Cactus Shadows High School
Scottsdale, AZ
05-2015

Skills

  • Multitasking
  • Communication skills
  • Adaptability and flexibility
  • Dependable and responsible
  • Strong work ethic
  • Collaboration and teamwork

Timeline

Specialty Sales Associate

Target
09.2022 - 07.2024

Sales Consultant

Progressive Casulty Insurance
09.2019 - 03.2020

Front Desk Receptionist

Massage Envy
09.2017 - 02.2019

High School Diploma -

Cactus Shadows High School

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Sofia Hernandez