Sofia Hernandez
Clermont,FL
Summary
Motivated professional with strong background in retail, hospitality, and service environments. Proven ability to build relationships, identify customer needs. Skilled at working in a fast paced environments with a positive attitude while juggling multiple duties at once. Ready to implement my problem solving and customer service abilities to provide a great experience for clients and team members.
Overview
11
11
years of professional experience
Work History
Customer Service Attendant
Joe’s Car Wash
Clermont, Florida
12.2025 - Current
- Provided friendly service to customers during car wash operations.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with team members to ensure efficient workflow during busy periods.
Photo Sales
Discovery Cove
Orlando, FL
06.2019 - 12.2024
- Delivered personalized guest experiences while upselling photo packages and add-ons.
- Worked efficiently under pressure in a fast paced team setting.
- Communicated product value to guests and built rapport to drive purchases.
Housekeeper
Walt Disney World Resort
Lake Buena Vista, FL
08.2021 - 09.2023
- Maintained high standard of cleanliness within the guest rooms as well as public areas to enhance guest experience and support brand standards.
- Adhered to sanitation and safety protocols.
- Maintained guest satisfaction through attention to detail and teamwork.
- Applied organizational and time management skills to be able to handle workload efficiently.
Brand Representative
Hollister Co.
Gainesville, FL
10.2017 - 04.2019
- Drove sales through customer engagement and expert product recommendations.
- Restocked merchandise to obtain maximum visibility and organization of products.
- Accurately conducted inventory management.
- Achieved sales targets by adapting quickly to seasonal trends and customer needs.
Hostess
Upper Crust Pizza
Key Largo, FL
07.2015 - 08.2017
- Promoted positive guest experiences by managing reservations and seating-flow.
- Ensured guest satisfaction by assisting in customer service training efforts.
- Communicated effectively with kitchen staff for timely service.
Cashier
Winn-Dixie Supermarket
Key Largo, FL
04.2015 - 05.2017
- Provided efficient, friendly service while operating point of sale systems.
- Maintained a clean, welcoming checkout area while supporting store sales efforts.
Education
Medical Assistant -
Santa Fe College
Gainesville, FLFlorida Technical College
Orlando, FLSkills
- Customer Service and Hospitality
- Team Collaboration
- Communication
- Adaptability with Technology
- Sales & Product Knowledge
- Attention to Detail
- Knowledge of Microsoft Windows
- POS & Inventory Systems
Timeline
Customer Service Attendant
Joe’s Car Wash
12.2025 - Current
Housekeeper
Walt Disney World Resort
08.2021 - 09.2023
Photo Sales
Discovery Cove
06.2019 - 12.2024
Brand Representative
Hollister Co.
10.2017 - 04.2019
Hostess
Upper Crust Pizza
07.2015 - 08.2017
Cashier
Winn-Dixie Supermarket
04.2015 - 05.2017
Medical Assistant -
Santa Fe College
Florida Technical College