Sofia Hershberger
Phoenix,AZ
Summary
Dynamic and enthusiastic hospitality worker with 10 years of experience in the restaurant and service industry. Ability to lead and maintain composure and efficiency in high-pressure environments. Expertise in delivering exceptional guest service, crafting and serving various beverages and food items, and always ensuring customer satisfaction. Committed to creating memorable dining experiences through strong interpersonal skills and attention to detail.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server, Line cook
Ollie Vaughn's
06.2025 - 09.2025
- Collaborated with kitchen staff to ensure timely and beautiful meal preparation and delivery.
- Maintained cleanliness and organization of dining area during peak hours.
- Set up a clean and organized work station in the morning before all other staff arrived
Server, Expo, Bartender when needed
Seamus Mccaffrey's Irish Pub
02.2025 - 05.2025
- Provided personable and lively guest service in a loud, fast paced pub environment.
- Took and processed food and drink orders accurately and timely.
- Maintained cleanliness and organization of dining areas, bar stations, and employee areas.
- Upsold menu items to enhance guest experience, increase sales, and to ensure a more personal experience for the guests.
Server, Barista
Copper Star Coffee
07.2020 - 11.2024
- Prepared and served a variety of coffee and tea beverages, as well as specialty bagels and other menu items.
- Maintained cleanliness and organization of dining area and workstations.
- Assisted customers with orders, menu selections and recommendations.
- Managed cash register and processed customer transactions accurately and efficiently.
- Trained new staff on beverage preparation and customer interaction techniques.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
Bartender, Server, Expo
Verdura Vegan Eatery
12.2020 - 05.2023
- Crafted unique vegan cocktails and artesan vegan coffee using fresh herbs and organic, home made ingredients.
- Ensured that every item I made and/or served was aesthetically pleasing and beautiful to ensure the guests would be satisfied and excited.
- Provided exceptional customer service in an upscale dining environment.
- Collaborated with kitchen staff to create complementary drink pairings.
- Trained new bartenders on menu items and service standards effectively.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
Server, Hostess, Expo, Bar back
Luci's at the Grove
09.2019 - 03.2020
- Greeted customers and took their orders with kindess and attentiveness to enhance guest dining experiences.
- Worked as the sole Barista on weekend brunch mornings, and crafted drink orders in an intentional and timley manner.
- Delivered food orders promptly and courteously.
- Trained new employees on restaurant procedures and plating techniques.
- Operated POS terminals to input orders, split bills, and calculate totals.
Barista, Baker, Closing shift lead
Fair Trade Coffee
08.2017 - 09.2019
- Prepared high-quality coffee beverages in a careful and timley manner during high volume morning hours.
- Trained new baristas on beverage preparation and customer service techniques, as well as preparation of all pastries and food items.
- Baked a variety of breads and pastries daily for customers.
- Managed inventory of baking ingredients and supplies efficiently.
- Engaged with customers daily, as well as ensuring to remember regulars, to create a welcoming and comforting atmosphere.
Server, Hostess, Barista
Desoto Central Market
05.2016 - 08.2018
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted in training new servers and baristas.
- Crafted high quality coffee and tea drinks for guests on the days I worked as barista.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Greeted guests and provided menus.
Education
High School Diploma -
Arizona School For The Arts
Phoenix, AZ05-2017
Some College (No Degree) - Health Sciences
Maricopa Community Colleges, Phoenix College
Phoenix, AZSkills
- Personal and attentive customer service
- Liquor, wine, and food service
- Coffee and tea beverage crafting
- Menu knowledge and memorization, as well as upselling and recommending based on guest needs and interests
- Problem solving
- Conflict resolution
- Culinary techniques
- Kitchen organization
- Menu development
- Sanitation and cleanliness
- Front-of-house display creation and organization
Certification
Food Handlers Card, Up to date
References
Available upon request
Timeline
Server, Line cook
Ollie Vaughn's
06.2025 - 09.2025
Server, Expo, Bartender when needed
Seamus Mccaffrey's Irish Pub
02.2025 - 05.2025
Bartender, Server, Expo
Verdura Vegan Eatery
12.2020 - 05.2023
Server, Barista
Copper Star Coffee
07.2020 - 11.2024
Server, Hostess, Expo, Bar back
Luci's at the Grove
09.2019 - 03.2020
Barista, Baker, Closing shift lead
Fair Trade Coffee
08.2017 - 09.2019
Server, Hostess, Barista
Desoto Central Market
05.2016 - 08.2018
High School Diploma -
Arizona School For The Arts
Some College (No Degree) - Health Sciences
Maricopa Community Colleges, Phoenix College