Sofia Howard
Arlington,VA
Summary
Flexible and focused team player with expertise in customer relationship management, hr proficiencies, and time management. Considered highly knowledgeable in HR Systems and reporting.
Overview
13
13
years of professional experience
Work History
HR Generalist
Inova Health Systems
Fairfax, VA
01.2024 - Current
- Conduct Compliance investigations.
- Assist with the drug diversion process.
- Establishes and maintains positive and effective relationships with leaders and team members at all levels
- Demonstrates comfort and capability in presenting in small or mid-sized groups and leading cross-functional teams
- Develops and delivers leadership training to the curriculum on performance improvement, standards of behavior, coaching, and counseling team member relations issues, and change management
- Partners with team members and leaders to facilitate effective performance management processes and the execution of performance reviews, development plans, and performance improvement plans
- Demonstrates an ability to manage and resolve team member relations issues, change management efforts and increase operational excellence
- Serves as a trusted advisor and counsel for Human Resources programs and activities such as team member relations, compensation, performance management, policies and procedures, talent acquisition, organizational communications, reporting and any special projects as assigned
- Provides support to Human Resources (HR) operations and HR eService Center with policy information/interpretation, documentation/paperwork collection and follow up
- Supports HR Operations in the scheduling and coordination of new hire orientation
- Generate various reports for HR Operations team and people leaders
HR Coordinator
Inova Health Systems
Fairfax, VA
04.2022 - 01.2024
- Support 6 HRBPs and AVP with HR Analytics Reporting, Compensation, Benefits, Leave Programs.
- Provides administrative support to the HR Operations and HR Shared Services teams with day-to-day tasks, ensuring compliance with relevant regulations, and maintaining strong relationships with our team members
- Maintains team member records and ensures that they are kept up-to-date and accurate
- Assists with the planning and implementation of team member development and training programs
- Coordinates with other members of the HR team to ensure that team member benefits are correctly administered and communicated
- Respond promptly and effectively to team member inquiries and escalate issues as required
- Assists with the maintenance of HR policies and procedures, ensuring that they are up-to-date and legally compliant
- Continuously evaluates and recommends improvements to the HR administration processes
- Complies with Inova Health System's confidentiality and security policies
- Orders supplies, processes invoices and conducts monthly audits as determined by local HR Operations team
- Assists HR teams with special projects that serve to acculturate or retain staff (i.e. operating unit based orientations, Team Member Celebrations, Committees)
- May perform additional duties as assigned
Human Resources Coordinator
Gastro Health
Fairfax, VA
05.2021 - Current
- Explained human resources policies and procedures to employees.
- Resolved personnel issues regarding human resources matters needing clarification, submissions, and corrections.
- Answered employee questions during the entrance and exit interview processes.
- Managed communication regarding employee orientation and open enrollment for benefits.
- Assisted customer service with inbound and outbound calls regarding HR inquiries.
- Ran queries and reports through the Paycom HRIS system.
- Maintain local hiring processes by posting jobs, organizing onsite interviews, and updating job descriptions.
- Assists with staff recruitment: post open positions on job boards and ATS.
- Sends out new hire paperwork including offer letters. Initiates and monitors background check check process, and coordinates start date with new hire.
- Prepares welcome email and employee portal credentials, assist with onboarding process, and assist in planning and conducting new employee orientation.
- Assists with administration of employee benefits plans including healthcare, life, disability, 401(k) and other health and welfare benefits programs. Assists employees with annual open enrollment.
- Oversee and administer FMLA leave requests.
- Maintains personnel files and I-9s; responsible for E-verify.
- Assists with the maintenance of active and terminated employee records.
- Processes transactions in HR system; assists employees with the time and attendance system (Paycom), review time records as needed.
- Distribute, complete, and process paperwork for new hires.
- Assist in the coordination and management of HR projects and initiative.
- Assessed and filtered resumes from potential job candidates to identify qualified individuals.
- Conducted reference checks and employment verification.
- Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
- Prepared and produced reports using HRIS system.
Administrative Assistant
Gastro Health
Fairfax, VA
02.2021 - 05.2021
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Updated details in company database by keying in customer contacts and delivery dates.
- Maintained inventory in supply closet to prevent shortages.
- Directed customer communication to appropriate department personnel.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Reviewed and suggested improvements for interoffice correspondence, reports and presentations.
- Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
- Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Administrative Assistant
Mercedes-Benz of Arlington
Arlington, VA
02.2017 - 02.2021
- Organized and maintained few employee timesheets information by correcting errors and collecting information.
- Processed onboarding paperwork for new hires and rehires.
- Coordinate and perform a range of staff and operational support activities for the unit and serve as a liaison with other departments and operating teams to resolve day-to-day administrative and operational problems.
- Handled sensitive and confidential employee information with complete discretion
- Provide secretarial support for the service department, such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.
- Schedule appointments for the service department provide price quotes on services.
- Direct phone calls to all the service advisers.
- Operate the main switchboard for the dealership.
- Assessed client satisfaction and communicated issues to organizational leaders.
- Managed inventory and supply tracking.
- Entered information into Reynolds system to update status reports.
- Received car deliveries, checked paperwork and reviewed for accuracy against documentation.
Warranty Booker
Audi Arlington
Arlington, VA
11.2016 - 12.2016
- Review all warranty paperwork to ensure proper documentation and verify criteria required by factory or distributor.
- Maintain all service and customer records as required by the warrantor.
- Utilize technical knowledge of vehicle service to verify proper documentation of repairs for warranty coverage and payment.
- Stayed up to date on factory announcements and recalls.
- Kept thorough records of service actions and customer information.
Customer Care Representative
Audi Arlington
Arlington, VA
03.2015 - 02.2016
- Effectively manage large amounts of incoming calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Provide accurate, valid, and complete information using the right methods/tools.
- Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers.
- Scheduling appointments for the service department.
- Taking different forms of payments from customers.
- Reporting to the accounting department.
- Ability to multi-task, prioritize, and manage time effectively
- Oversaw filing systems and scanned documents to manage physical and electronic records and information.
- Used prescribed call lists to place up to 20 to 30 calls per day in fast-paced environments.
- Consulted with upset customers to determine the best methods to resolve service and billing issues.
- Enhanced customer satisfaction ratings by effectively resolving issues.
- Made customers top priority and employing active listening skills to understand needs and deliver first-rate service.
- Addressed customer inquiries and resolved complaints.
Customer Service Representative
Giant Food
Arlington, VA
03.2014 - 03.2015
- Scan items and ensure pricing is correct.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Delivered service and support to each customer, paving way for future business opportunities.
Flight Attendant
Royal Air Morocco
Morocco, Casablanca
01.2012 - 02.2013
- Attend preflight briefings on details of the flight. Ensure that adequate supplies of refreshments and emergency equipment are on board.
- Demonstrate the use of emergency equipment. Ensure that all passengers fasten their seat belts. Serve, and sometimes sell, beverages, meals, or snacks.
- Take care of passenger's needs and assist them with special needs.
- Reassure passengers during flights, such as when the aircraft hits turbulence.
- Administer first aid to passengers when needed.
- Direct passengers in case of emergency.
- Kept the cabin neat, clean and professional in appearance.
- Restocked and organized food, beverage and passenger items inventory.
- Provided vital information about such offerings to passengers during flights.
- Directed junior team members in proper duties and company regulations.
- Ensured that prompt communications were distributed between the flight deck and the cabin crew.
- Greeted incoming passengers pleasantly and directed them to seat locations.
- Handed out headphones, blankets, and other items to passengers.
- Instructed passengers on the best method for storing luggage in overhead compartments and under seats.
- Provided reassurance and comfort to passengers during flight turbulence and when there were delays.
- Met all airline and federal aviation regulations, ensuring that passengers were kept safe at all times.
Education
Technical Diploma - Hospitality and Tourism
I.F.M.A.T
06.2010
High School Diploma - letters and humanities
Al Imam Al Boukhari
06.2008
Timeline
HR Generalist
Inova Health Systems
01.2024 - Current
HR Coordinator
Inova Health Systems
04.2022 - 01.2024
Human Resources Coordinator
Gastro Health
05.2021 - Current
Administrative Assistant
Gastro Health
02.2021 - 05.2021
Administrative Assistant
Mercedes-Benz of Arlington
02.2017 - 02.2021
Warranty Booker
Audi Arlington
11.2016 - 12.2016
Customer Care Representative
Audi Arlington
03.2015 - 02.2016
Customer Service Representative
Giant Food
03.2014 - 03.2015
Flight Attendant
Royal Air Morocco
01.2012 - 02.2013
Technical Diploma - Hospitality and Tourism
I.F.M.A.T
High School Diploma - letters and humanities
Al Imam Al Boukhari
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