Sofia Jacobs
Miami,FLORIDA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
18
18
years of professional experience
Work History
Commercial Director
Polex Chile S.A.
03.2017 - 10.2018
- Directed commercial strategies to expand market presence and drive revenue growth
- Managed key client relationships and identified new business opportunities
- Developed and executed sales plans to achieve company targets
- Managed a team of sales professionals, providing ongoing coaching and support to drive individual performance.
- Evaluated competitor strategies in order to proactively adapt marketing tactics for continued success.
- Developed pricing strategies that balanced profit margins with competitive positioning, driving sustainable growth.
Regional Renewals & Sales Senior Manager, Managed Cloud Services
Oracle
06.2012 - 10.2017
- Accountable for revenue stream and profitable new sales opportunities for Outsourcing and On-Site services across Latin America, including Caribbean, Mexico, and Brazil
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Mentored junior staff members for skill development and career progression within the organization.
- Implemented and developed operational standards, policies and procedures.
- Developed and implemented Managed Cloud Services sales strategies, aligning with corporate objectives and exceeding yearly revenue targets
- Provided accurate sales forecasts, business targets, and opportunity assessments
- Ensured compliance with global business practices and facilitated effective communication between internal teams and clients
- Directed sales representatives and internal partners to optimize renewals and upsell opportunities
- Consistently exceeded revenue targets for five consecutive years over 50M
On Demand Sales and Renewals Representative LAD
Oracle
08.2010 - 05.2012
- Managed timely renewals for Oracle On Demand Services contracts across Latin America
- Identified and capitalized on upsell opportunities within the existing customer base
- Provided accurate sales forecasts and achieved business targets
- Obtained internal approvals for contract renewals and ensured service continuity
- Collaborated with cross-functional teams (contracts, finance, legal, etc.) to streamline renewal and sales processes
- Consistently exceeded revenue targets for two consecutive years, over 50M
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
Service Sales Specialist
IBM
06.2009 - 08.2010
- Developed business within retail, pharmaceutical, and telecommunications sectors
- Identified and addressed customer needs, aligning with market segment requirements
- Cultivated and maintained strong C-level relationships
- Generated and validated leads to create business opportunities
- Led teams to ensure successful contract closures
- Contributed to create commercial and marketing plans
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Increased sales revenue by developing and implementing strategic sales plans.
Sales Supervisor
Ingram Micro
01.2007 - 08.2008
- Managed sales and telesales for SMEs and e-business segments
- Served as a liaison between sales, marketing, and product departments
- Developed business action plans, marketing strategies, and coverage plans
- Achieved a 20% growth in SME sales and a 10% growth in e-business sales, with annual sales of USD 60 million
- Participated in the company's commercial committee
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
Sales Supervisor
Air France
01.2003 - 01.2006
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted sales by implementing effective training programs for new and existing employees.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enhanced team productivity by creating supportive work environment and providing ongoing feedback.
- Played integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
Master Controller
Delta Air Lines
01.2001 - 01.2003
- Enhanced communication between departments by creating and maintaining detailed logs and documentation.
- Contributed to the success of normal day to day flights programming through meticulous planning, preparation, and execution.
- Demonstrated adaptability during high-pressure situations such as breaking news or unexpected programming changes, ensuring seamless continuity.
- Mitigated risk by implementing internal controls and safeguards for emergency situations.
- Introduced internal controls to monitor critical functional errors that the normal operation might develop and review corrective actions to address risks or deficiencies.
Education
Master of Arts - Fine Arts
Barry University
Miami, FL09-2025
MBA - Finance
Universidad Del Desarrollo
Santiago, Chile12-2017
MBA - International Business
Universidad De Artes, Ciencias Y Comunicación
Santiago, Chile01-2008
Skills
- Sales & Business Development:
Commercial Strategy Deployment
Market Opportunity Assessment
Market Trend Forecasting
International Market Knowledge
- Leadership & Management:
Team Management
Mentorship Development
Talent Recruiting
Strategic Innovation Management
- Project & Client Management:
Project Management
Client Relationship Management
Customer Engagement
Event Coordination
- Communication & Collaboration:
Effective Communication Skills
Cross-functional Collaboration
Collaborative Team Management
- Problem-Solving & Decision-Making:
Creative Problem-Solving Techniques
Critical Thinking Skills
Effective Decision-Making
Proactive Self-Driven
- Personal & Organizational Skills:
Organized Workflow Management
Conflict Resolution
Trustworthy Performance
Creative Vision
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Full Professional
Interests
- Playing team Sports
- I have a passion for photography
- Exploring various forms of art, such as Painting, Sculpture, and silversmithing, to nurture creativity and personal growth
Timeline
Commercial Director
Polex Chile S.A.
03.2017 - 10.2018
Regional Renewals & Sales Senior Manager, Managed Cloud Services
Oracle
06.2012 - 10.2017
On Demand Sales and Renewals Representative LAD
Oracle
08.2010 - 05.2012
Service Sales Specialist
IBM
06.2009 - 08.2010
Sales Supervisor
Ingram Micro
01.2007 - 08.2008
Sales Supervisor
Air France
01.2003 - 01.2006
Master Controller
Delta Air Lines
01.2001 - 01.2003
Master of Arts - Fine Arts
Barry University
MBA - Finance
Universidad Del Desarrollo
MBA - International Business
Universidad De Artes, Ciencias Y Comunicación
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